QueenB

Community Manager

Comments

  • Hi Traci 😃 First of all, thank you so much for being open and honest and for continuing to share how you feel. I really do appreciate the time you’ve taken, and I’m so sorry that the resolution didn’t come across in the way it was meant. You’re absolutely right to expect better communication and a gesture that truly…
    in Deck card design Comment by QueenB March 2025
  • Hi Sinachiplayz, and welcome to the Community 😃 Sorry to hear you’re having trouble logging in. If you're seeing a message about a wrong email or password, here are a few things to try: Double-check that there are no typos or extra spaces in your email or password Make sure you're logging in with the same method you used…
    in Can't Log In Comment by QueenB March 2025
  • Hi @blackj1340, and welcome to the Community 😊 Sorry to hear you're having trouble continuing to the next level. Let’s see if we can help! Could you please let us know: What device you're playing on (e.g. iPhone, Android, tablet)? Which level are you stuck on? Do you get any kind of message or error when you try to move…
    in Why do I have to repeatedly replay the same games over Comment by QueenB March 2025
  • Hi @RafaellaLapienis 👋 Thanks for your message! Sorry to hear you're having trouble with your purchase using Pix and your Google account, that can definitely be frustrating. This issue happens because some payment methods (like Pix), although accepted by Google, aren’t supported in our games. These methods often redirect…
    in Problemas na compra de barras Comment by QueenB March 2025
  • Hi @cin_abreu 👋 Thanks for reaching out! From your screenshots, it looks like you did qualify for the first elimination round of All Stars, congratulations 🎉🎉 Sometimes, there may be a short delay before the next stage becomes fully visible. We recommend: Playing a couple of levels as this usually helps refresh the event…
    in All stars error Comment by QueenB March 2025
  • Hi again, Holly dannyalyssa 😊 Thanks so much for the extra info and you’ve been incredibly patient, thank you! Since you're on a Samsung 10, and you’ve already checked for updates, the next step I'd recommend is: Clear your game cache Go to your device settings > Apps > Candy Crush > Storage > Clear Cache Then fully…
    in Can someone please help me? Comment by QueenB March 2025
  • Hi Khronos 👋 Thanks for your message! I checked in with the team, and it looks like the best way to successfully claim the Sweet Starter Pack is to do it through the Xbox app on your mobile phone. That should trigger the reward properly, as scanning the QR code directly can sometimes just redirect to the app store without…
    in Reward Game Pass not received - Edited by CM:Under investigation! Comment by QueenB March 2025
  • Hi mary1357, and welcome to the Community 🥳 We don’t have a group chat exactly, but you’ve come to the right place but this whole Community is where players can chat, ask questions, and share fun stuff about the game! Feel free to jump into discussions, join a contest, or start your own post, there are lots of sweet…
    in Is there a group chart here Comment by QueenB March 2025
  • Hi @Alienscar 👋 Thanks so much for the suggestion! I totally agree with you, the temporary nature of adverts can definitely cause confusion, so it makes sense to clarify this for our players. I've gone ahead and updated the Important Notice on the Ideas board to include your note about adverts. Hopefully, this helps reduce…
    in Ideas Board Update Comment by QueenB March 2025
  • Thank you, I'll take care of this 😉
    in Porque não consigo usar meu ouro? Comment by QueenB March 2025
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