QueenB

Community Manager

Comments

  • Hi tattertott2, Thanks for reaching out, and I'm sorry you're having trouble receiving your Winter Cup rewards and other in-game rewards. I understand how frustrating that must be. Since the Winter Cup rewards should be applied automatically, but they haven't been, the best way to claim them is by reaching out to Player…
    in Rewards Comment by QueenB February 2025
  • Thanks for getting back to us BipbipMoi and hope you had a great weekend 🙂 Since the issue happens only on your account but works when using a friend's account on the same device, this could be linked to your game profile rather than the device itself. To make sure your game is fully updated, here’s how to manually update…
    in Question - Why hasn't life sending worked for months? Comment by QueenB February 2025
  • Hi @theirmammy76, welcome to the community! Candy Royale, like many other in-game features, is part of a test group, meaning it may not always be available for all players. Some features come and go as the game team runs tests and makes improvements. This is why you might see it for a while, then it disappears, and later…
    in Candy Royale Comment by QueenB February 2025
  • Hi @greys3,welcome to the community! Sorry to hear that your boosters are missing. Boosters are stored locally on your device, which means they can be lost if you switch devices, reinstall the game, or experience a game update issue. Unfortunately, we can’t track or restore lost boosters from our end. Could you share more…
    in where did all m boosters go Comment by QueenB February 2025
  • Hi @SWgames, Welcome to the community! We're happy to have you here. That sounds frustrating! Could you share a few more details so we can help? What device are you playing on? (Android, iPhone, tablet, etc.) Does the sound cut off at specific moments, like after an ad or when switching levels? Have you checked if your…
    in Why does my sound go off and on? Comment by QueenB February 2025
  • Hi @vtimber & @deegood 🙂 Great question! If you have a gift card and want to use it for in-game purchases, you’ll first need to redeem it through your app store. Here’s how: 🔹 For Google Play (Android users): Open the Google Play Store app. Tap your profile picture (top-right corner). Select Payments & subscriptions >…
    in How to redeem a gift card Comment by QueenB February 2025
  • Hi @JennySolo6163, Candy Crush does not currently have an in-game chat feature, so you can’t directly chat with your friends while playing. However, you can still connect with them by sending and receiving lives and competing on leaderboards! If you’d like to chat with other players, you’re always welcome to join the…
    in Can I chat with my friends? Comment by QueenB February 2025
  • Hi @jaqwui17, Sorry to hear you're having trouble with the internet connection error, that must be frustrating! 😞 Let's try a few things to fix it: Check your internet connection – Try switching between WiFi and mobile data to see if that helps. Restart your device – A simple restart can sometimes resolve connection…
    in It always says I have no internet connection and can't buy anything Comment by QueenB February 2025
  • Hi @claudiaar0410, Sorry to hear that you’re missing 70 Gold Bars! 😞 I’d love to help figure out what happened. Could you share a few more details? When did you notice the Gold Bars were missing? Did you make any recent purchases or use them for extra moves, boosters, or events? Are you logged into your King or Facebook…
    in My gold bars disappeared Comment by QueenB February 2025
  • Hi @laurag1907, Thanks for reaching out 😊 Google Play is definitely a supported payment method for in-game purchases, so you should be able to use it if your account is linked. However, Satispay is not currently listed as a supported payment option. To check which payment methods are available for you: Google Play (Android…
    in Posso pagare con Satispay? Comment by QueenB February 2025
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