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Why have I lost my streak?
We do our best to make sure that all features work correctly in our games. However, some things, like connection issues, are beyond our technical reach. One possible result of connection failure or dropouts can be that we don't register a winning or daily streak. Once this happens, we are unfortunately unable to restore…
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How can I take a screenshot or make a screen recording ?
Sometimes you might need to send us a screenshot or to record a technical glitch for the Player Support team to check. Worry not, here are some directions on how to take these actions easily, depending on the device you are playing from! How to take a screenshot: On an iPhone: * On an iPhone with Face ID: Simultaneously…
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Why is my game crashing/freezing (Google Play Games)
We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately. Take a look at the list below and try each option. This will maximize the chances of the game running more…
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What's happening on King Games on iOS 10?
We’ve got some important news to share with you, friends. King Games do no longer support iOS 10. Upgrade the Operating System (OS) on your device Many of you are not be affected by this change. For those who are, all it really means is that you may need to upgrade the operating system on your device, as you usually would.…
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What can I do when I lose connection in the game?
If you are having trouble loading events, connecting to the store, or receiving connection errors in your game, we have some steps to help get you back to your game: Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network…
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Why is my game crashing/freezing? (Windows)
We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately. Please take a look at the list below and try each option. This will maximize the chances of the game running…
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Why is my game crashing/freezing? (Amazon)
We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately. Please take a look at the list below and try each option. This will maximize the chances of the game running…
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Why is my game crashing/freezing? (Android)
We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately. Take a look at the list below and try each option. This will maximize the chances of the game running more…
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Why is my game crashing/freezing? (Apple)
Please take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you. 1) Restart: Force close all open apps and restart your device by following these steps. 2) Check for game updates: Open the App Store, tap on your profile icon at the top of the screen, scroll…
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