-
Under Investigation: I'm unable to connect to the store in my iPad
We’re experiencing an issue at the moment: Some players on iPads are unable to connect to the store in our games after updating to OS 18, so they are unable to purchase goods in the game. Rest assured our studio team is already hard at work on the problem and will do everything they can to resolve it as quickly as…
-
How can I take a screenshot or make a screen recording ?
Sometimes you might need to send us a screenshot or to record a technical glitch for the Player Support team to check. Worry not, here are some directions on how to take these actions easily, depending on the device you are playing from! How to take a screenshot On an iPhone: * On an iPhone with Face ID: Simultaneously…
-
What to do if my game crashing/freezing? (Google Play Games)
We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately. Take a look at the list below and try each option. This will maximize the chances of the game running more…
-
What's happening on King Games on iOS 10?
We’ve got some important news to share with you, friends. King Games do no longer support iOS 10. Upgrade the Operating System (OS) on your device Many of you are not be affected by this change. For those who are, all it really means is that you may need to upgrade the operating system on your device, as you usually would.…
-
What to do if my game is crashing/freezing? (Windows)
We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately. Troubleshooting for Windows devices Please follow these Windows Troubleshooting Steps Reinstall the app As a…
-
Why is my game crashing/freezing? (Amazon)
We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately. Please take a look at the list below and try each option. This will maximize the chances of the game running…
-
What to do if my game is crashing/freezing? (Android)
We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately. Restart the game Force close all open apps and restart your device by following these steps: * Completely close…
-
What to do if my game is crashing/freezing? (Apple)
Please take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you. Before you take these steps, please make sure your game is safely backed up to your King or Facebook account. Also, please be aware that any Boosters or extra Lives stored in the game may be…
-
I got redirected, what to do now?
Thanks for following our directions- now please click on Contact Us and remember to provide us with as much information as possible when writing your query. Thanks!
-
What’s happening to King Games on Android 4?
We’ve got some important news to share with you, friends. As of May 4, 2022, King Games no longer support Android 4. Many of you will not be affected by this change. For those who are, all it really means is that you may need to upgrade the operating system on your device, as you usually would. But best to check that with…