Error message when playing on Facebook?

pierrefine

I have for weeks the same orange page with the cat I tried everything helas!!!!!

can you help me thanks

Crazy Cat Lad

Hi @pierrefine and welcome to our Community!

Have you tried with the troubleshooting on the page? Clearing cache and cookies, trying different browsers? If you are on a Windows PC you can also download the game directly to your computer from Microsoft Store and play via the app instead.

pierrefine

hello thanks for your answer I already deleted cookies and tried other browsers in vain!!! the error message appeared suddenly when I never had a problem with teleloading

my pc is on windows 7 no problem however to play on my phone I am disappointed

Crazy Cat Lad

@pierrefine Windows 7 is no longer supported by Microsoft, so if none of the troubleshooting works, then you will need to continue on the phone or try on another computer that has Windows 10 I'm afraid. 

sharlie27

Hi Crazy Cat Lad, yes its me back again, it has been a very frustrating time for me on PRS. I am constantly getting Duplicate page errors and no internet error when I have no duplicate page and I have internet connection.

This is what I have tried:

deleting cache

deleting and reloading PRS

Checking that I have the latest Facebook.

Cleaning up my hard drive.

I am on the latest Windows on a laptop.

Just do not know what is wrong. Today I must have had over the time playing at least 20 - 25 error messages and like others it always seems to be when am doing well in that particular level, even one time when obtaining the level on refreshing I did not have it.

Sorry, I deleted but forgave the game after a while and came back but its worse than ever now.

MelindaLubas

error on my screen for 2 days please help I have cleared cookies and everything and still does not load

kiara_wael

https://community.king.com/en/pet-rescue-saga/discussion/comment/626305#Comment_626305

Hi @MelindaLubas . Welcome to our Community 🙎‍♀️

Did you trying different browsers? Windows 10 PC good for play Pet Rescue Saga you can also download the game directly to your computer from Microsoft Store

MelindaLubas

yes I have and still nothing :(

Spinnifix

To all players!

I ran a survey: Who is interested please come to this link - customer service !!

https://community.king.com/en/blog/discussion/293146/customer-service-outside-the-community/p1

 

thank you

Firehottie7_ok

I have been getting error message and after I restart the game it never takes me back to my level. I finished the all the level in a segment in they take me back to the one before it which I already finished. I've been experienced this for quite sometime and it also take my bonus that I won away. Fix this game to play well so that it is an enjoyable one again.