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Connection error

anil55
anil55 Posts: 1

Level 1

I keep getting a connection error message when I try and play Pet Rescue and Mystery Mountain has not appeared for 2 weeks. What is happening?

Answers

  • kiara_wael
    kiara_wael Posts: 156,981

    Hi and Welcome to the King Community

    Which device are you play ? It can help to clear your cache regularly and to log out, then in again to Facebook before you play.

  • Diamond_Lim
    Diamond_Lim Posts: 167,021
    edited November 2021

    Hello! @anil55 👋

    Welcome to Sweet King Community! 👑

    How about you try these steps here 👇😊

    1. Open the game

    2. Select Profile

    3. Select Log Out then Close the app

    4. Reopen the app then Log back in to your profile and finally Open the game.

    Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

    If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you have followed these steps of Crashing/Freezing issue already but it's still not worked, you click on "Contact Us" only then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. Thanks! 😉

    Anyway, thank you for your playing Pet Rescue Saga. ❤️😊

    Also check more interesting topics and contests (click on spoiler warming button here) 👇😊

    🐾 Welcome to the Pet Rescue Saga Community HERE! 🐾

    🐾 Furry & Purry in Pet Rescue Community HERE! 🐾

    🐾 Don't be shy and say hi... or woof or meow - Get Badge HERE! 🐾

    🐾 Show your Pet Rescue skills and claim your milestone level badges HERE! 🐾

    🐾 How many levels are there in Pet Rescue Saga HERE right now? 🐾

    🐈🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    💼 Badge of the Month- October HERE

    🥁The next Featured Community Manager of the month is... HERE 🥁

    🍂 Community Newsletter- October Edition HERE

    Member of the Month- September 2021: CassD HERE

    Let’s have some Halloween Fun HERE!

    🌦️🏔️ Poll of the Month : Weather Alert vs Mystery Mountain HERE

    🐶🐼🐷Who's a pet detective? Find The Differences and Win Gold Bars HERE!!!

    🐾 Pet Rescue Saga: Tips, Tricks & Tutorials HERE 🐾

    💥🐶 Pet Rescue Saga, Episode News and Releases HERE 🐱💥

    🐈️🏡 Petopia - the petacular city in Pet Rescue Saga HERE - Win Gold Bars and Badge!

    🎃👻 Are you a haunting hound or a meowing monster? - Win Gold Bars and Badge

    🐈️🏡❓️ Petopia - How does it work HERE?

    Win Gold Bars here! Help Lucy to identify the cities! 🏙️ (General Contest)

  • chicanita
    chicanita Posts: 5

    Level 2

    edited October 2021

    My game is at 4692 an roadblock hasn’t opened for about 3 weeks now I tried everything an no luck

    help please also my email has changed its


    Edited by CM:⛔️That’s too much personal information - Check our House Rules

  • Diamond_Lim
    Diamond_Lim Posts: 167,021
    edited October 2021

    Hello there! @chicanita 👋

    Welcome to Sweet King Community! 👑

    Congratulations! You have completed max level on this game! Well done! 👍😄

    You must check how many levels are there in Pet Rescue Saga HERE right now? Keep updates! 😉

    Anyway, thank you for your playing Pet Rescue Saga. ❤️😊

    And please don't shown your personal information (Email Address, Phone Number and etc) on King Community. Read the House Rules here! Thanks! 🙏

    Also check more interesting topics and contests (click on spoiler warming button here) 👇😊

    🐾 Welcome to the Pet Rescue Saga Community HERE! 🐾

    🐾 Furry & Purry in Pet Rescue Community HERE! 🐾

    🐾 Don't be shy and say hi... or woof or meow - Get Badge HERE! 🐾

    🐾 Show your Pet Rescue skills and claim your milestone level badges HERE! 🐾

    🐈🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    💼 Badge of the Month- October HERE

    🥁The next Featured Community Manager of the month is... HERE 🥁

    🍂 Community Newsletter- October Edition HERE

    Member of the Month- September 2021: CassD HERE

    Learn more about the 3 winners of our latest Art Challenge winners HERE!

    Let’s have some Halloween Fun HERE!

    🌦️🏔️ Poll of the Month : Weather Alert vs Mystery Mountain HERE

    🐶🐼🐷Who's a pet detective? Find The Differences and Win Gold Bars HERE!!!

    🐾 Pet Rescue Saga: Tips, Tricks & Tutorials HERE 🐾

    💥🐶 Pet Rescue Saga, Episode News and Releases HERE 🐱💥

    🎃👻 Are you a haunting hound or a meowing monster? - Win Gold Bars and Badge

    Win Gold Bars here! Help Lucy to identify the cities! 🏙️ (General Contest)

    Have a nice and safety day! ❤️😊

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