Gold Bars not given from 123 Grow event

Julie_Andrews

Hi! I played Petopia for the first time on my actual computer (in the past it's only been on my mobile device.) I earned 50 gold bars by collecting enough red blocks. I didn't realize that the 11 gold bars that I had in the game on my mobile device cancelled out the 50 gold bars I would've earned in the petopia on my computer. Is there any way I can have the 11 gold bars removed so I can have the 50 placed instead. I worked really hard for those. :-)

Thank in advance for anything you can do!

My id is 1103928983

JoJoH66

https://community.king.com/en/pet-rescue-saga/discussion/371207/petopia

I had no gold gold bars & didn't get the 50 I earned. :(

JoJoH66

https://community.king.com/en/pet-rescue-saga/discussion/371207/petopia

I never got them on my mobile device either. I'm starting to think it's bogus .... promises of a good prize, just to then never get it!

kiara_wael

https://community.king.com/en/pet-rescue-saga/discussion/371207/petopia

Hi and Welcome to the King Community

Thank you for the feedback. Will pass this to the Game Team meanwhile if you miss a reward from any other feature, please report this to our Player Support Team here, and tell your Game ID there.

Crazy Cat Lad

Hi @JoJoH66 ! Could you please let me know your Game ID so I can add the Gold Bars and also report this to the Game Team?

@Julie_Andrews I added the Gold Bars to your game now!

Julie_Andrews

@Crazy Cat Lad Thank you so much!

Numpty121

Hi - I tried to claim my gold bars (46) but was told initially that they had already been claimed and then that there was a problem and to come back later although I can’t find where to go back to.

I would be grateful if you could check this out and add the bars to my account.

User ID: 1332900064

Thank you

Numpty121

Lynette

Hi @Numpty121

It sounds like you have a connection problem (usually because of facebook) the reward will be there once connection is restored. Try logging out of the game, then in again.

Have a look at the link below:

https://community.king.com/en/blog/discussion/247422/having-problems-connecting-to-facebook-on-your-device

Numpty121

Hi - not playing game through Facebook but Apple account. Tried logging out but gold bars are still not showing.

Numpty121

Hi - any further advice about how I can get gold bars owing?