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Game crashes immediately when opening Petopia
Comments
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This is ridiculous. It took forever to load on my ipad but I’m finally able to play. On my iPhone, I can’t. All operating systems are up to date, both running IOS16. They know the game is broken, why not fix it! I’ve been playing this game for years and never had this problem.
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They finally took it off and they also took all my friends off now I am Billy no mates x
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I play many years, but the problem is to long, We are very angry.
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@Lady_Choo i have already tryed to contact player support it's not same thing to post here in this support secrion??
in resply i also obtain same suggest i hare read a lot of time like:
power off my devices... disconnect my isp router... reinstall the games all useless suggestions;)
i have unistall the games about two weeks ago.. the very next days i speak about this issue here whit my thread (and i have also lost all my power up also some i have buyed from store) and it's not resolve this issue.
i have waited the end of petonia event.. some speak it's create issue... petonia it's end and this trouble stay persistent....
i can play this games from various devices all this whit a different hardware specs.
i have also tryed this games from a windows 10 pc (i3 6098P whit 16GB of ram ddr4 and a ati r7 380 it's not enough to play this games?).
anyway the device i use more often it's a tablet... (also the one I'm writing from now)
it's a LENOVO TB-X606F M10 plus, if i remember, 2nd generation.
it's has about 30GB of free storage on last and current available android 10 stock rom... also here it's not enough to play this games?
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@woodstreena the game ID number helps them find out why your individual game is crashing. For many of us nothing has changed, we have been able to play as normal. So why do some players have problems while for the majority the game is fine?
If you are prepared to uninstall you may find that reinstalling the game has fixed the issues. make sure you turn your device off, then on again between uninstalling and reinstalling.
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no, the game goes not when you deinstall !!!!
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Thanks for the information @AnnaMariaVivaldi
The difference with posting here and contacting support with your game ID is that with your ID they can look directly into your game to find out what the problem is. They can also then email you back to help solve the problem.
Here, we have to pass your details and information on, and that can take time 😕
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@cuddlebum try logging out of the game then back in again to see if your saved data (and friends list) is restored.
If you were logging in via facebook you will need to check your app settings on there also.
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i think i can try to recontact support from here but i have already do it about two weeks ago whitout resolved nothing...
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D: 1011278953
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