📢 Investigating Loading Issues - We Need Your Help! 🐾

Dessie_McCabe

📢 Investigating Loading Issues - We Need Your Help! 🐾

Snow_Rider

Oct 24, 2024

Hello Pate Savers! 🐶🐱

We’ve received reports from some of you about loading issues, and we need your help to investigate further. If you’re on the latest version of the game, 3.11.0.0, and experiencing difficulties with opening or loading the game, please share the following information:

1. The platform and the model of the device you’re using to play Pet Rescue (e.g., Android, iOS, Windows, Kindle, or Facebook).
2. When the issue started – was it since the beginning of Petopia or after passing certain levels? (If possible, please specify the level.)

Your feedback is invaluable and will greatly assist the team in resolving the issue as quickly as possible. Thank you for your continued collaboration and support! 💫

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Windows 10 the screen just blank when loading pet rescue and candy crush soda on facebook..

justme0252

loungee

Oct 25, 2024

App on both my iPhone and iPad is so slow it can take nearly half an hour to load, this is at initial loading and going up levels. At the beginning of Petopia it was ok but I am now on level around 20-23 and I seriously am giving up. This happens each time this extra game is on the app and it is very frustrating.

Same here

malbers75

📢 Investigating Loading Issues - We Need Your Help! 🐾

Snow_Rider

Oct 24, 2024

Hello Pate Savers! 🐶🐱

We’ve received reports from some of you about loading issues, and we need your help to investigate further. If you’re on the latest version of the game, 3.11.0.0, and experiencing difficulties with opening or loading the game, please share the following information:

1. The platform and the model of the device you’re using to play Pet Rescue (e.g., Android, iOS, Windows, Kindle, or Facebook).
2. When the issue started – was it since the beginning of Petopia or after passing certain levels? (If possible, please specify the level.)

Your feedback is invaluable and will greatly assist the team in resolving the issue as quickly as possible. Thank you for your continued collaboration and support! 💫

---

View Post

I am on the current update and still cannot get onto it even after the Petopia event has ended. I am having issues on my iPhone 13 Pro. I also play on my ipad but am not having any issues. I sure don’t want to delete and reinstall because I will lose all my “helps”.

LeoLeonor1972

Los primeros días de Petopia funcionó bien .Tengo un Xiaomi . En la tablet funciona y eso que tiene poco espacio.Ya intenté todo y no Espero que en la próxima actualización se corrija.

justme0252

Please give update on progress of fixing this problem. I beg you to back out Petopia and return to the normal game.

3jsmom

I have 2 iPhones and both have been updated with the latest version and I was able to load the game the first week of petopia. During the second week of petopia, loading became very slow but eventually loaded. After a couple of days, I could not load the game at all and still can’t