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Hi @MaxandMillie are you using the contact form to send to King?
Here is a link Contact King if you need it. Let us know if they manage to sort it out.
Thanks for your reply....interesting that we can still play the Mountain and Weather Storm. Another interesting thing is that one of my "friends" is on level 4324 and they asked for help and when I tried to hep and play the game for them, it kicked me out of the game......seems ashame not to be able to progress after playing for so long....