I lost my progress

Hi @briana9255 and welcome to the community, you can find out about lost progress here 😊

Don't panic @evelynredwine were you logged in with Facebook or the kingdom? If so, try logging out, restart your game and log back in. See if that works 🤗

Good evening @Marciinha and welcome to the community.

We ask that you use English while you are here please so that everyone can understand you. If you repost, we will be happy to help!

Ah I am sorry to hear that, follow the steps in this and if it doesn't work, you'd need to contact player support who can get you back to your level 🤗

Oh that is annoying @Million7 I am assuming its the same time? I know the clock resets every 24 hours but I am not exactly sure what time it does in Pet. Sometimes if you do it close to reset time and are a few minutes late you do miss it, but if you're not doing that I can understand the frustration.

Can you tell me which device it is you are playing on please and I will pass it over to the CM. (also you have more than 2GB free and everything is updated? as she will ask) 🤗