Serious application errors!

Thank you.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3111029#Comment_3111029

Awesome! Enjoy your game.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3110385#Comment_3110385

Actually, I did try that after I left that comment and it worked!

https://community.king.com/en/pet-rescue-saga/discussion/comment/3110322#Comment_3110322

Did you log in again? I noticed that I had to log in for all my boosters, friends, etc. to show up.

I'm having the same issue. I updated the game but everything is still gone. Very upsetting.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107945#Comment_3107945

I did that but the problem still exist. 😥

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107348#Comment_3107348

My problem is still on going even after I downloaded the fix. 😌

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107945#Comment_3107945

Thanks so much! I just updated and all looks good. Back in business!

@allie1362 @SApple2 @candycrazycat
There has been an update, the game is fixed, but you need to update it
Please read here: How to update your game

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107921#Comment_3107921

It's ok @candycrazycat they are currently working on a fix, there is no need to let them know any further.
Hopefully we can update you all on a solution soon

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107675#Comment_3107675

I would think that if it's a Windows problem, the other games would be affected also; but they're not.

Where can I report to King directly?

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107675#Comment_3107675

@Lynette , yes, there has to be an issue between the game and windows conflicting when King did their update. I don't think it's a windows update. But there is something conflicting. I just don't have the energy anymore. I have 62 back and forth emails between myself and king. If it was windows alone then none of my king games would work (which I don't play) I just went through and signed out on them and signed back in and have my actual ID# . King needs to sort it out with them..I'm tired of trying. Thank you for reporting it also..xx

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107478#Comment_3107478

It sounds more like a Windows problem. Did you tell them it happens to everyone after updating Windows?
Customer Service will be just giving you the usual copy and paste info about getting back a lost game. They need to know exactly what caused this. I have reported it, but not heard back yet 😓

Firewoman

Got my summer Petopia yesterday but when I came back to play today I got a notification that it had ended, yesterday it said I had 28 days to play! I also got "unable to load data for event card notification" and also a notification for Hot Keys, cheat menu and command center??? My game has updated and we checked our hard drives etc. I have no clue what is going on with my game, anyone else having issues?

I've been conversing with King since 7:47 am yesterday about this!! What are they doing?????

allie1362

I have windows 11 and I am getting all kinds of crazy stuff. can't upload data or something. Can't play Summer pets either. Still waiting………

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107203#Comment_3107203

I'm playing on a Windows 11 PC. Also, I'm getting the same screens as have been posted.

@SApple2 , all the same exact as me.

Hi @Lynette 🙂

I have the same problem. Playing on PC Windows 10. I already contacted player support and waiting for further response.

I also did all the usual troubleshooting and resetting my game to no avail.

After the update yesterday, when I turned on the game, my account wouldn't upload so the App automatically assigned a new User ID.

It wouldn't allow me to log in perhaps due to the new User ID not recognizing my e-mail and password.

When I clicked play, this is what showed up.

Followed by

I already played Petopia, completed numerous levels before the update.

I also lost everything - GBs, Silver Coins, Boosters and Progress

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107182#Comment_3107182

@Lynette , yes I am on windows 10 app. Thank you , maybe you can get us help. I've been sending King emails..still haven't got anywhere.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/pet-rescue-saga/discussion/458168/serious-application-errors

@candycrazycat Exactly same as me!! Only I was logged out while playing…went to hit the next level and it just signed me out. When I signed back in it gave me a different #Number, lost all my boosters, gold and progress and even petopia disappeared. I also getting computer codes on my screen. I've contacted King support and they have not tried to fix it. I thought I was going crazy until I see you are having the same issue. See if you have a different ID#…mine changed and if they would give me my ID# back not some new one , also no long lisamo , when I sign back in. I'm king 7345. They need to to fix it…I've lost a lot….and can't play.

@Lynette , @candycrazycat is having the same issue??

@candycrazycat @lisamo
I assume you're both playing on the Win 10 app?
Please confirm and I'll see if I can get help for you.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107182#Comment_3107182

@Lynette , yes I am on windows 10 app. Thank you , maybe you can get us help. I've been sending King emails..still haven't got anywhere.

Hi @Lynette 🙂

I have the same problem. Playing on PC Windows 10. I already contacted player support and waiting for further response.

I also did all the usual troubleshooting and resetting my game to no avail.

After the update yesterday, when I turned on the game, my account wouldn't upload so the App automatically assigned a new User ID.

It wouldn't allow me to log in perhaps due to the new User ID not recognizing my e-mail and password.

When I clicked play, this is what showed up.

Followed by

I already played Petopia, completed numerous levels before the update.

I also lost everything - GBs, Silver Coins, Boosters and Progress

@SApple2 , all the same exact as me.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107203#Comment_3107203

I'm playing on a Windows 11 PC. Also, I'm getting the same screens as have been posted.

allie1362

I have windows 11 and I am getting all kinds of crazy stuff. can't upload data or something. Can't play Summer pets either. Still waiting………

I've been conversing with King since 7:47 am yesterday about this!! What are they doing?????

Firewoman

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107478#Comment_3107478

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107675#Comment_3107675

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107675#Comment_3107675

I would think that if it's a Windows problem, the other games would be affected also; but they're not.

Where can I report to King directly?

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107921#Comment_3107921

It's ok @candycrazycat they are currently working on a fix, there is no need to let them know any further.
Hopefully we can update you all on a solution soon

@allie1362 @SApple2 @candycrazycat
There has been an update, the game is fixed, but you need to update it
Please read here: How to update your game

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107945#Comment_3107945

Thanks so much! I just updated and all looks good. Back in business!

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107348#Comment_3107348

My problem is still on going even after I downloaded the fix. 😌

https://community.king.com/en/pet-rescue-saga/discussion/comment/3107945#Comment_3107945

I did that but the problem still exist. 😥

I'm having the same issue. I updated the game but everything is still gone. Very upsetting.