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It sounds more like a Windows problem. Did you tell them it happens to everyone after updating Windows?
Customer Service will be just giving you the usual copy and paste info about getting back a lost game. They need to know exactly what caused this. I have reported it, but not heard back yet 😓
@Lynette , yes, there has to be an issue between the game and windows conflicting when King did their update. I don't think it's a windows update. But there is something conflicting. I just don't have the energy anymore. I have 62 back and forth emails between myself and king. If it was windows alone then none of my king games would work (which I don't play) I just went through and signed out on them and signed back in and have my actual ID# . King needs to sort it out with them..I'm tired of trying. Thank you for reporting it also..xx
@allie1362 @SApple2 @candycrazycat
There has been an update, the game is fixed, but you need to update it
Please read here: How to update your game