Jelly_Jenny

Community Manager

@ambar998 I've sent you some details about your player account. You'll find my message from your inbox. 

You seem to have a different profile picture in the latter screenshot - in case you're not connected to Facebook now but you were before, could you reconnect to Facebook and then play a level to see if that helps. Thanks :) 

Hi @ambar998 I checked my game and my trophy was gone too! I went to play a level and after that the trophy re-appeared on the game map. So hopefully your game just needs "reconnect" to your extra challenges and you can do that by playing a level or two. If that doesn't help, please could you give me your game version…

Hi @Sandy_Karlovac and welcome to our Community. If you're missing out on Gold Bars coming from Sugar Drops, this issue has been reported to the game studio and hopefully will be sorted out really soon. I realize it's a really frustrating issue to have but all I say is please be patient. I also sent a little compensation…

Hello everyone, @Sukanta_Biswas @mercerik This post is heading off topic and unnecessarily heated. @StewInArizona I understand that enabling Flash and issues with the written content in the game at king.com can be frustrating but this is where it boils down to: 1) Enabling Flash is not up to King. Most browsers are phasing…

Hi @anuscatronica congratulations on your win! A compensation for your missed out Jackpot has been sent your way :) 

Hi @ambar998 I checked my game and my trophy was gone too! I went to play a level and after that the trophy re-appeared on the game map. So hopefully your game just needs "reconnect" to your extra challenges and you can do that by playing a level or two. If that doesn't help, please could you give me your game version…

Hi @MsMaya and welcome to our sweet Community :waving: Congratulations on your new phone! Before moving onto the new device, just make sure that the game is saved. If you don't use Facebook, you can create a King account and connect it to your game on the old device. Then you can move onto the new device and connect your…

Did you try the steps in the tutorial I linked into earlier? That should help to enable it permanently for King.com. 

Hi @StewInArizona King.com is running on a different platform than our game in Facebook - the game in Facebook has moved onto the new HTML5 and King.com is still running on the old Flash. As most browsers are phasing out Flash, you will need to enable Flash separately in order to run the game again. However just a couple…