Cezdiamond

Community Manager

Comments

  • Hello Larry- I am very sorry in this case it does sound like the last resort is to re install the game to resolve this problem. Please note the boosters saved to your device will be lost, however should there be a problem with your levels please let me know and I will be sure to add the levels to your account again. I…
    in Cannot get Facebook connection within app. Comment by Cezdiamond July 2018
  • Hello Shiddon- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select…
    in i lost my progress when i update the game Comment by Cezdiamond July 2018
  • Hi Kelly! Welcome to the community! I am so sorry that you did not receive your purchase. As payment issues involve sensitive data and require personalised support we do not support these queries in the community. You can find the steps to take here Thanks!
    in Purchased the $6.99 package on Candy CrushSaga 07/22/2018. Never received it. App crashed Comment by Cezdiamond July 2018
  • Hi Sue! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…
    in HELP Comment by Cezdiamond July 2018
  • Thanks @Elsa @Twiglet474 I am so sorry about this. Can I check the following? - Is this the end of episode rewards? -How often has this happened? - Do you always play on mobile? Thanks!
    in Reward at end of every level group Comment by Cezdiamond July 2018
  • Hi Pari- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…
    in How to Return my levels Comment by Cezdiamond July 2018
  • Hi Jorge- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…
    in Facebook sync won't work. Level 1 Comment by Cezdiamond July 2018
  • Thanks @olo I have reset the levels on your account that you have connected with King Care. I will check now for you regarding your emails, so that other players do not have this problem. Thanks! 
    in Levels reset with new iphone Comment by Cezdiamond July 2018
  • Thanks @Elsa for flagging! @annieg Let's make your Friday better so that you can crush this weekend! I have added some goodies to your account, you should see a pop up next time you open the game on your mobile device :-) Have a sweet week!
    in Lost Candy Crush Boosters Comment by Cezdiamond July 2018
  • Hello! For anyone who has any questions about the Candy Frog please see our Blog here We hope this helps :-) 
    in How does the frog work/move? Comment by Cezdiamond July 2018
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