QueenB

Community Manager

Hi @KarwanBB 😊 Thanks for confirming about the date change. Just to make sure everything is set correctly now, could you please check: • Is your phone’s date set back to the correct current date? • Is “Automatic date and time” turned on in your device settings? After checking that, please fully close the game and restart…

Hi @cookiemae 😊 That’s actually a very fair question. And you’re right, sometimes when players see differences in features or offers, it’s because they’re part of a test. We test a lot of things in Candy Crush Saga before they’re released to everyone. Different teams run different experiments at different times, and they…

Hi there 😊 There is no separate sign-up needed for Candy Crush All Stars. If you are in an eligible country and have reached the required level in the game, the event will automatically appear in your game when it starts. If you don’t see All Stars: Make sure your game is updated Restart your device Check that you are…

Hi there 😊 All Stars is available in France… If you don’t see the event in your game, please check the following: Make sure your game is updated to the latest version Restart your device Make sure you are connected to the internet It can also take some time for the event to show up in your game so keep playing and give it…

Hi @meenalchib Thanks for letting us know and I’m sorry this happened. If money was deducted but the Gold Bars didn’t appear, this needs to be reviewed by our Player Support team, since they can access purchase records. Please reach out via the game app: Settings → Account & Help → Help Center → select a purchase topic →…

Hi @Blacpearl4 I’m really sorry to hear that 😕 For purchase issues, we’re unfortunately not able to access payment records here in the Community. The best and fastest way to resolve this is: Option 1: Contact Player Support directly through the game app: Settings (cogwheel) → Account & Help → Help Center → choose any…

Hi @beengng Thanks for the details, really appreciate you trying all the steps already 🙏 Since you're on the latest version and using an iPhone 17, this definitely shouldn’t be happening. I didn’t receive the screenshot you mentioned, would you mind trying to attach it again? Also, a couple of quick questions that might…

Hi @alex_jamz1 Thanks for explaining everything so clearly, that really helps. We definitely want to take a closer look at that. To investigate this properly, could you please share: Your Game ID let us know if you are playing and passing new levels? A screenshot from your game showing: Your current blue candy total That…

Hi everyone 😊 Okay, I've untangled this as there's two topics that got a bit mixed together, so let me clarify 😅 Booster Wheel timer difference (Events tab vs Saga map) I’ve checked internally and this has been confirmed as an issue. The team is aware and a fix is already planned for an upcoming release (version 1.323) 🙌…

@kiara_wael @MountainMom @bearwithme