QueenB

Community Manager

Hi ritaeaston1951, Welcome to the community! Sorry to hear you're having trouble staying connected to Facebook and seeing your friends in the Weekly Contest. Let's try a few things to fix this: Check Facebook Permissions Go to Facebook Settings > Apps and Websites Find Candy Crush Saga and make sure it's still connected…

Hi sandramorehouse, welcome to the community! Sorry to hear that your survey glitched and disappeared. Could you let us know if the survey was a pop-up in the game or if you received it via email? This will help us understand how it was sent and whether there’s a way to access it again. Let us know, and we’ll do our best…

Hey Insertnicknamehere 👋 Wow, this is an amazing breakdown of the new Jelly Fish behavior 🐟🎯 Thanks for sharing such a detailed analysis and it’s super helpful for players trying to understand how they work in different scenarios. I can see how the change can feel great on some levels (like those without jelly) but tricky…

@kiara_wael 🐟

Hi tattertott2, Thanks for reaching out, and I'm sorry you're having trouble receiving your Winter Cup rewards and other in-game rewards. I understand how frustrating that must be. Since the Winter Cup rewards should be applied automatically, but they haven't been, the best way to claim them is by reaching out to Player…

Thanks for getting back to us BipbipMoi and hope you had a great weekend 🙂 Since the issue happens only on your account but works when using a friend's account on the same device, this could be linked to your game profile rather than the device itself. To make sure your game is fully updated, here’s how to manually update…

Hi @theirmammy76, welcome to the community! Candy Royale, like many other in-game features, is part of a test group, meaning it may not always be available for all players. Some features come and go as the game team runs tests and makes improvements. This is why you might see it for a while, then it disappears, and later…

Hi @greys3,welcome to the community! Sorry to hear that your boosters are missing. Boosters are stored locally on your device, which means they can be lost if you switch devices, reinstall the game, or experience a game update issue. Unfortunately, we can’t track or restore lost boosters from our end. Could you share more…

Hi @SWgames, Welcome to the community! We're happy to have you here. That sounds frustrating! Could you share a few more details so we can help? What device are you playing on? (Android, iPhone, tablet, etc.) Does the sound cut off at specific moments, like after an ad or when switching levels? Have you checked if your…

Hi @vtimber & @deegood 🙂 Great question! If you have a gift card and want to use it for in-game purchases, you’ll first need to redeem it through your app store. Here’s how: 🔹 For Google Play (Android users): Open the Google Play Store app. Tap your profile picture (top-right corner). Select Payments & subscriptions >…