QueenB

Community Manager

Comments

  • Hi @JennySolo6163, Candy Crush does not currently have an in-game chat feature, so you can’t directly chat with your friends while playing. However, you can still connect with them by sending and receiving lives and competing on leaderboards! If you’d like to chat with other players, you’re always welcome to join the…
    in Can I chat with my friends? Comment by QueenB February 2025
  • Hi @jaqwui17, Sorry to hear you're having trouble with the internet connection error, that must be frustrating! 😞 Let's try a few things to fix it: Check your internet connection – Try switching between WiFi and mobile data to see if that helps. Restart your device – A simple restart can sometimes resolve connection…
    in It always says I have no internet connection and can't buy anything Comment by QueenB February 2025
  • Hi @claudiaar0410, Sorry to hear that you’re missing 70 Gold Bars! 😞 I’d love to help figure out what happened. Could you share a few more details? When did you notice the Gold Bars were missing? Did you make any recent purchases or use them for extra moves, boosters, or events? Are you logged into your King or Facebook…
    in My gold bars disappeared Comment by QueenB February 2025
  • Hi @laurag1907, Thanks for reaching out 😊 Google Play is definitely a supported payment method for in-game purchases, so you should be able to use it if your account is linked. However, Satispay is not currently listed as a supported payment option. To check which payment methods are available for you: Google Play (Android…
    in Posso pagare con Satispay? Comment by QueenB February 2025
  • @kiara_wael 😉
    in Something Fishy is Coming to Candy Crush 🐟 Comment by QueenB February 2025
  • Hi nailya11, As @Alienscar mentioned, these features rotate and may appear for some players while not for others. The best thing to do is keep your game updated and stay active, as new features often come and go! I know it’s frustrating to miss out, but fingers crossed you’ll get it in the future! Let us know if you have…
    in Sweet cinema Comment by QueenB February 2025
  • Hi CauzIwant2, I’m so glad to hear you’re enjoying the new Solitaire game ☺️ It’s always great to see players having fun. It’s easy to get carried away when you're really into the game! If you'd like, you can check your device settings to set up spending limits or notifications to help keep track of purchases. Thanks for…
    in Love the Game Comment by QueenB February 2025
  • Thanks for confirming! Let me get your game id so I can ask the studio for support on this. Go to settings from the device your progress is missing from and get your id: Can you also check if the id is the same on both devices? 🧐 And the level you are supposed to be on is 35 correct?
    in Lost all progress after signing in Comment by QueenB February 2025
  • Hi MartyKam, Sorry to hear you're having trouble accessing your Gold Bars! Thanks @Alienscar for pointing out the possible issue with Huawei devices. To better understand what’s happening, could you share a few more details? What device are you using? Are you able to access the in-game store, or is it not loading at all?…
    in Unable to access gold bars from my account Comment by QueenB February 2025
  • Hi Mlangtung, Sorry to hear that you lost your Gold Bars! As @Alienscar mentioned, the first thing to check is whether you are signed into your game account (King or Facebook). Sometimes, logging out and back in can help restore missing Gold Bars. If you’re still missing them, I recommend reaching out to Player Support, as…
    in I lost my gold bar Comment by QueenB February 2025
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