QueenB

Community Manager

Hi @Creative_Elsa thanks for tagging me here 🙂 I see what you’re getting at. Different players enjoy different parts of the game. Some really enjoy the competitive side like All Stars, while others prefer focusing on playing levels and progressing at their own pace. When it comes to events like All Stars, the teams look at…

Thank you for the nominations everyone 😊 Just a quick reminder that this thread is meant for nominating someone in your life such as a friend or family member who enjoys playing Candy Crush Saga. If you would like to recognize helpful members from our community, don’t worry, we’re working on something special for that as…

@christinewupp Thank you so much for jumping in and helping clarify that 💛 You explained it perfectly. This nomination thread is meant for players in your life such as friends, family members, or someone special you want to celebrate for their Candy Crush Saga journey. I also really appreciate your suggestion about…

Hi @galaxyangel and @Deal_One 👋 Sorry for the late reply @galaxyangel 😣 Let me try to clarify how Pin Swap works because it can definitely feel a bit confusing at first. Sometimes a Pin Swap spot appears on the Saga map (it has a timer on it). When you reach that spot, you can trade one of your duplicate pins for a new…

Hi everyone 😊 Just jumping in to support what @MountainMom shared. If you’re seeing ads that don’t give you an option to close them, the best step is to report it through the game so Player Support can look into the specific ad and your game session. And thank you as well @heer05 for trying to help other players in the…

Hi @sami44667788 😊 I’m happy to hear the Booster Wheel is working fine again! About the All Stars music, I’m not sure I fully understand the issue yet. Do you mean that: • You can’t hear any music at all, or • The music went back to the regular Candy Crush Saga music instead of the All Stars soundtrack? To help us check…

Hi everyone 😊 If you want to check for updates you need to do it through your device’s app store. Here’s how: 1. Open the app store on your device Android: Google Play Store iPhone/iPad: App Store 2. Search for “Candy Crush Saga.” 3. If you see an “Update” button, tap it to install the latest version of the game. If you…

Hmm, thanks for sharing the screenshot @Carol-38 🤔 I've passed on your details so the team can have a closer look.. I have already reported to the team about the Booster Wheel timer not matching so this could be related somehow but let's see what they say. Also, just to be sure and I know this is not the case but, the…

Hi @Samp1991 and welcome to the community 😊 I hear your frustration, especially after playing for more than 12 years. When you’ve seen the game evolve over that long, changes in level difficulty can definitely feel noticeable. Levels marked as Hard, Super Hard, or Nightmarishly Hard are designed to be more challenging than…

Hi @TammyChinel If you’re unsure about anything related to Candy Crush All Stars, the best place to start is the official Terms & Conditions and the FAQ, where you can find all the details about how the tournament works, eligibility, and participation. If you still have questions after reading through them, I recommend…