QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/comment/3123625#Comment_3123625 Thank you for the tag and for testing the level out 🙏 Your feedback has been shared and your boosters has been replaced, you should get a pop up the next time you open the game 😉
  • https://community.king.com/en/candy-crush-saga/discussion/462016/level-number-17105-is-not-working Hi and thanks for reporting this level! We will pass on your feedback about level 17 105 and see of there is an issue and also, how many attempts have you had so far trying to pass the level? Does it always shake?
  • https://community.king.com/en/candy-crush-saga/discussion/461709/why-isnt-my-win-being-completed Hi Madam and sorry to hear you're stuck! So, how many attempts have you had on level 9 from the Adventure Path?
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3123741#Comment_3123741 Thanks Carol, I'll share the feedback for our developers to have a look at! In theory, if you write your response in English, then the users you are replying to should be able to use the translation button and read the message in…
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3123714#Comment_3123714 Hi Carol, Thanks for the heads up! I did find your comments pending for approval and will investigate this. Can you let me know if you answered the player by writing in English or did you translate the text using a different tool and…
  • https://community.king.com/en/candy-crush-saga/discussion/461697/my-son-has-made-several-unauthorized-purchases-on-candy-crush Hi @mariafasani, welcome to the Community! I'm sorry to hear about the unauthorized purchases. As payments are not managed by King, to secure your account and get a refund for any purchases made…
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3122788#Comment_3122788 Thanks for the tag, I'll confirm with the team 👍
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3121797#Comment_3121797 Excellent 😊 I can see that your ticket has successfully been received and it looks like there is an issue in which they need the developers to help. Please, keep touch with Support as they will assist you further. Really hope they get…
  • https://community.king.com/en/candy-crush-saga/discussion/461327/how-do-i-get-a-refund-for-an-accidental-purchase-on-candy-crush Hi p2atstg, welcome to the Community 😃 If you need a refund for an accidental purchase on Candy Crush, follow these steps: Open the game app and go to the settings menu (gear icon). Tap on the…