QueenB Community Manager

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• Hi there @johank330 and welcome to the Community 🤗 I'm not quite sure I follow you here but I was able to locate your game records and it looks like your game is currently on level 547 so what is the issue?

  in Previous level score restored please Comment by QueenB July 2020
• I think you might have to try reinstalling the game app @Rocko_1 🤔 If I can have your User ID, I can check and see if your game has been backed up so you can try reinstalling the app 😉

  in "No Connection" problem! (Reported to the Studio)! Comment by QueenB July 2020
• @Vickyy08 Did you happen to create a King account? If yes, can you connect the game to your King account and get back to me with your User ID here and the level you are supposed to be on? Thanks 🤗

  in How to disconnect from facebook? Comment by QueenB July 2020
• Aha I see @micheleswe, it's was the Triksies Party event, I gotcha now 👍 The only thing I can think of is that there might have been a connection issue or the notification was stuck, since you received several of them. may I ask which device you are…

  in Where are my Candies from Triksies Party event? Comment by QueenB July 2020
• This is very very helpful feedback @PummyRaj and no apologies needed 😁 I will make sure the studio sees your feedback 👍

  in 😍 1-2-3 Grow is Back! 🌱🌱🌱 Comment by QueenB July 2020
• Any character in particular or all? Also, which device do you play on? Apple, Android, Kindle or PC?

  in Candy Crush Friends app is freezing Comment by QueenB July 2020
• Thanks @KingChewy (I'm still not used to your new name 😁) and @Werner_Cichy for sharing that only new levels that has been passed gets registered. We're waiting for a confirmation from the studio if this is intended but in the meantime, keep crushin…

  in Dachs post not recording achievements Comment by QueenB July 2020
• Sorry to hear about this @Leanne_Faddel 😯 Lets try clearing the cache on your Google Play Store. Go to apps and find the app called 'Settings'  Locate the menu called 'Apps'  Scroll down till you find the 'Google Play Store'  From here click on 'Cle…

  in Game keeps saying I have no internet connection and I do. Comment by QueenB July 2020
• Thanks for reporting this @LeaC 👍 The studio is aware of this and working on improving it but this should not stop us from playing., We just have to keep closing the pop up while we wait on a fix ☺️

  in Repeating notification (Feedback sent to the studio)! Comment by QueenB July 2020
• If Farm Heroes Saga is your favorite game, then you're at the right place @henryex2020 🤩 This is a place where you can share your feedback about the game and participate on studies and such when the studio is asking for it. So what I understand is …

  in Focus Group Comment by QueenB July 2020
• Yes @MountainMom 🙌 You go girl 🤩💪

  in ❓Exclusive Q&A - All you ever wanted to ask the Farm Heroes Studio! Comment by QueenB July 2020
• @Jared_Buttry Nope, as you are not deleting the game app 🙂

  in Internet connection issues- IPhone 10 XR Comment by QueenB July 2020
• Hi @CarolAnn08 and welcome to our Community 🤗 So each games has their contest area and you can find Candy Crush Saga contest area here. If you happen to play other King games as well, check out the general contest area here. Hope this helps get you…

  in How to win gold bars on Candy Crush? Comment by QueenB July 2020
• Yeah, that's what I meant, a new Idea for us to bring back to the studio 😁 Like you said, Facebook version had it so it's not new to the game but for the mobile version, I'm guessing this will require development but we've managed to get changes app…

  in Quests Comment by QueenB July 2020
• in Comedy Time Comment by QueenB July 2020
• @piaandersson and @Laetitia_Van_Zyl Aha, I got it now, thanks for clearing that out and apologies for misunderstanding 🤪 So, do I sense a new Idea might be in order? 😀😉

  in Quests Comment by QueenB July 2020
• Hi @Jared_Buttry! Sorry to see you're having this issue 😣 This is something the Studio is currently looking so it's an ongoing investigation. What you can try in the meantime is the following : - Disconnect the game from Facebook/King account (if co…

  in Internet connection issues- IPhone 10 XR Comment by QueenB July 2020
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