QueenB

Community Manager

Thanks for this 🙏 We have been able to reproduce the issue on a similar device so it's been reported to Vanilla and will let you know once we hear back 😉

Hi @Alienscar , thanks for flagging this and sharing the screenshot 🙏 I tried to reproduce the issue on my side (tested on an iPhone 13), but the filters seemed to work fine for me. Could you let me know which device you’re on? Also, if you rotate your phone into landscape mode, does the overlap still happen, or does it…

Hi and thanks a lot for taking the time to share your idea with us💡 I can see where you’re coming from as winning so many Episode Races in a row is an achievement, and I understand why you’d like to see bigger rewards for that. At the moment, though, suggestions for extra gold bars, free boosters, or rewards for top…

Hi @aprstacey , Welcome to the Community! Sorry to hear your game has been freezing. Since you’ve already updated and restarted, here are a few more things you can try: Clear cache (don’t delete app data): this often helps with freezing issues. Make sure your device has enough free storage space. If you’re playing on…

Hi @pouss , Welcome to the Community! I understand how frustrating it feels to see all those saved lives disappear. A while back, the game introduced a limit on how many lives you can store, so even if you collect more, only a set number will stay in your inbox. Extra lives above the limit are removed automatically. This…

Hi @Ejamshidian , Welcome to the Community! Thanks for sharing the details. The reason you’re seeing this “internet connection error” when trying to create an account isn’t your internet, it’s because some account services are not available in Iran due to regional restrictions. That means you’ll still be able to play the…

Hi everyone, Thanks for reporting this. We’ve confirmed there is currently an issue with the Episode Race where it may disappear at the end or rewards may not show up right away. The studio team is already aware and is investigating the cause. In some cases, restarting the game brings the Episode Race back and triggers the…

Thanks so much for sharing your device details, @vickyhamraz 🙏 That really helps. I’ve forwarded this information to the studio team so they can take a closer look. We’re waiting on their reply, and I’ll update you here as soon as I know more. Appreciate your patience while we get this checked out 💛

@docket_rocket I just heard back from our Player Support team and they’re going to help reset your date of birth. Keep an eye on your messages from Support as they’ll let you know once everything’s updated so you can jump back into your game 🍬 Thanks again for your patience while we checked this out, and fingers crossed…

Hi @docket_rocket thanks again for your patience. I’ve shared your case with our Player Support team and asked them for advice on how we can get this sorted out for you. As soon as I hear back from them, I’ll let you know right here. I understand how frustrating this must be, and I really appreciate you hanging in there…