QueenB

Community Manager

Hi @docket_rocket thanks again for your patience. I’ve shared your case with our Player Support team and asked them for advice on how we can get this sorted out for you. As soon as I hear back from them, I’ll let you know right here. I understand how frustrating this must be, and I really appreciate you hanging in there…

Hi @Alienscar, good question! Yes, for the Color Bomb Series, only the Color Bombs you create and use while actively playing levels will count toward your progress. Bombs used in previously completed levels don’t get added, which is why you didn’t see them show up in your Series. The event is designed this way to encourage…

Hi @carlosferrer , Welcome to the Community! I’m really sorry to hear you didn’t receive your prize. I can imagine how frustrating that feels, especially after putting in the effort to finish on the podium. Prizes from competitions should arrive automatically, but sometimes there can be glitches. Since rewards are linked…

Hi @alanamarie , Welcome to the Community! Sorry to hear your rewards are missing, that must be frustrating. Could you tell us a bit more about which rewards disappeared? For example: Was it boosters, gold bars, or event prizes? Did this happen after reinstalling the game or just suddenly? If it’s event rewards or…

Hi @Lus03031992 , Welcome to the Community! I’m sorry to hear this, losing progress after reinstalling can feel really discouraging, especially when you’ve already reached such high levels. Normally, your progress should sync back automatically if your game was connected to Facebook or a King account. Since you’re now…

Hi @Karen_Chan_Seet, Welcome to the Community! Thanks for sharing your Player ID and details. The Color Bomb Series works a little differently than it may seem: Only newly created and used Color Bombs during the race count toward your total. If you make a Color Bomb but don’t use it (or if it gets set off by another…

Hi @ald92 , that level can definitely be a tough one 😅 Are you still stuck on it? If so, could you share a bit more about what’s giving you the most trouble (moves running out, blockers, or something else)? Sometimes levels look a little different after updates, so your version might not match the videos you’ve found…

Hi @debelair Welcome to the Community! I’m sorry to hear you didn’t receive your gold bars. Just so you know, Candy Royale doesn’t work like a leaderboard. Instead of prizes going only to the player in “first place,” everyone who completes all the required levels shares the prize pool. If you’re sure you completed all…

Hi @Stacyjomceachern Welcome to the Community! Sweet Cinema isn’t always available for every player. Sometimes the studio rotates features or tests them with different groups, which means it can appear for some players and not for others. If you don’t see Sweet Cinema in your game right now, that’s the reason, it hasn’t…

@PummyRaj @MountainMom @kiara_wael