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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
Hey Lola_Pop
My ID is 1602516636
My ID is 2295131194
arvma51
Hello @arvma51 A Warm Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game!!
Can you please post your game user ID number? So that, our Pyramid game In-charge can assist you?
Here is a link for you to look for your Game ID ---> Find my game ID number
Please post your reply by typing in the comment box given below.
Talk to you soon! Have a great rest of the day!
Where do I find my player ID? Don't I need to login?. (Nvm)
It's weird. I switched devices and now it's working. The only downside as always, I lost everything!! I'm only a couple of levels away from completing it so might just call it a day. I'm so fed up with building items up, only to lose them because of an update etc?
7333588229
I'm having the same problem, please. 1783253358 thank you
What do you mean with ID?
The WiFi symbol only stand running. I have tried to delete the app and restart but then I was send several games back. No I am at 2027, but I was at 2036. My ID is 2295131194
I’m having exactly the same problem and have been for a couple of weeks. It won’t connect and sync. I’ve lost loads of progress as well as boosters.
my user Id is 1204552869
thanks
karen
My game wont sync has lost my levels that I have completed can u please help
User ID 1120598655
THANKS
Mine is doing the same thing. Has been for a couple of weeks.
User ID is 1049154625
Thank you
1114254331
Hi, mine is 1073447204.
Thanks
No point, they sent me their response and I refused to reinstall the game as I am fed up with losing everything when I do. I have just about given up. Thank you.
Hello @Baba_Booey and @barnsley !!!
Our developers have asked me for your player IDs in order to investigate the issue.
So, could you please send me your player ID (you can find them here). It will be very helpful for the investigation!!
Thanks a lot for your help 🤗
Hello again, @yass78 @jtizzy @CML999 @Shadow_SHD @wdav4966 @NoodZakelijk @nyntje13 @Mortanious @AmberJ , @logan59 , @ISIK !!!
Hello everybody!
I'm very sorry, I missed this thread! Please accept my apologies. 🙏
I've just asked the Studio team about this issue. Meanwhile, I'd ask you to please follow these troubleshooting steps which may help you out.
If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android device, use these steps instead.
Thanks for your patience!!
I'm sorry, I keep replying to everyone as I'm sure you're all getting notified, but I'm hoping it would spam the devs also and they would ****ing look at this stupid page they've created especially for players to post their problems.
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The bonus trunk is your piggy bank, it's full which is why I believe it's turned grey.
I can see I am not the only one. I am stuck at 2024. I was already much further, but after 2024 I played with no wifi connection. I decided to log in on another device, no help. I deleted the game loosing all my boosters (about 100 of each except jokers) and reinstalled it but whenever I log out or log in on another device, I get bact to 2024. It makes no sense to play, because I will not only loose my boosters, as I am sure I will have to reinstall the game, but also since my progress is not recorded I will always start from 2024.
It was such a great game, but for now I will stop playing
Looks like Lola has gone. This was obviously one problem the script couldn't fix.
Hi everyone!
I just wonder... Is it possible that after a month the problem is still not solved?! I’m very dissapointed🙁
This is now getting ridiculous. I've been playing this game for years - I'm on 2108 - and I don't want to give up on it. Luckily I think I've only ever spent £1.99 on it- perhaps this is the problem?!
I'm so annoyed 😖
I agree cathyr66. I am at level 2038, and don't intend playing again until this issue is sorted out. I am wondering if this issue has been deliberately created. As other King games have not been affected, and they all require the same internet connection 🤔🤨
debfay55 I can't believe that Support hasn't been able to fix this issue. Maybe they are all on vacation and don't really care right now?
Finally, people are starting to catch on that this game will soon become obsolete. King have bigger fish to fry and if you look at how easy level 138 was, you'll realise that they're not putting anything into it. They could have fixed this easily but, they can't be bothered and even Lola pop hasn't been seen in almost a fortnight. Wake up and smell the coffee, King have all but abandoned this game.
(Edit by CM: Unsupported Language)
Mi ha spiegato tim che dipende dai vostri server sovraccarichi, non riuscite a fare qualcosa?
The WiFi icon (bottom right) keeps searching.I am not getting the check mark which lets me know that game is now synced.
I don’t want to delete the game because I will lose all my boosters. Find a solution Please
Pour aller plus loin dans les investigations, je vous envoie mon ID
Hello, I’m having the same problem, I have also reinstalled the app and it’s still doing the same. Not connecting. My user ID 8628159837
I have updated the game, and it works now. How nice to be able to play this game again that I love so much. Thanks, I'm really happy
It’s not working ok! The pigbank is not filling up! And I had reached level 2070 but after reload I was sent back to 2026. So the support team must do better!
Working again! Thx a lot 😊
It’s not working!
I have the latest version....
I’m not sure how to update it. It’s not showing in my App Store that it needs an update.
Go to the app store, but don't open the app.
click on one of the pictures and it will give you an update button.
Click on update and viola.
Hello, Recently, the game has been crashing several times after logging in. This morning, I noticed that all of my HELPFUL HINTS, BONUS JOKER, SCEPTER OF POWER, and EXTRA CARDS I collected are gone. Please check and restore the bonuses. Best regards and waiting for the error to be fixed
Why cant I acces my profile? I was so much further before I purchased a new phone
my game randomly quit in the middle of playing last night. When I restarted all my boosters have disappeared!! How can I fix this?
This game will not load?
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
