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I was on level 182 or so and suddenly cannot log in.

branch51branch51 Posts: 1 New Bee
edited August 7 in Support

I was on level 182 or so and suddenly cannot log in. I never logged in through Facebook, just an icon on my desktop, anyone have an answer?

Answers

  • Nix66Nix66 Posts: 2,587 Level 5

    Hi @branch51 and welcome to our lovely and helpful community!

    I do not have the answer but I’m guessing our game expert @teresawallace44 will have an answer for you! Hopefully you’ll be back to playing in no time! ♥️♠️♣️♦️

    In the meantime feel free to explore around the community!

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    πŸ’›πŸ’›πŸ­πŸ­πŸ­swEEt gamesπŸ­πŸ­πŸ­πŸ’›πŸ’›

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  • PummyRajPummyRaj Posts: 12,095 Superstar

    Hello @branch51 Hearty Welcome to our Wonderful King Community πŸ€—

    I am very sorry to hear about the issue in your game!


    Thank you for informing us that you are playing on a Desktop. Can you please give me few more details...

    1) Did you save the game through your email and a password OR you have not saved it at all?

    2) What is happening when you are trying to click on the "icon"?

    3) Does your Computer has Windows 10?

    Please post back these details by typing in the comment box given below.

    Hope to talk to you soon! Have a great rest of the day πŸ’Ž


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  • teresawallace44teresawallace44 Posts: 875 Game Expert
    edited August 5

    Hello @branch51

    I really don’t know about the desktop game. Hopefully you logged in through the community if you don’t through Facebook. If you haven’t logged into either one then your progress will be lost and not saved. βœ”οΈ

    Maybe @Diamond Lim or @Lola_Pop will know anything else about logging in. πŸ€—

    Thanks for the tag @Nix66 and thanks for the help @PummyRaj πŸ’•

    Hopefully we can get this resolved. πŸ’«πŸ’«

    Teresa πŸ¦‹πŸŒΊπŸ¦‹

    Hello and welcome to the King Community! Get started in the King Community

    🎴 Play Pyramid Solitaire Saga now here!

    πŸ¦‹πŸŒΊπŸ¦‹πŸŒΊπŸ¦‹πŸŒΊπŸ¦‹

    Stay safe and keep playing!

  • Diamond LimDiamond Lim Posts: 21,930 Game Expert

    Thanks for your tagging me! @teresawallace44 😊

    Hello! @branch51 πŸ‘‹

    Welcome to Sweet King Community! πŸ‘‘

    Oh! No! Have you still cannot connect to Facebook on this game? 😒

    Don't worry about this problem! 

    Please select your device that you are playing on this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) πŸ˜‰

    Android

    iOS

    Kindle 

    Windows Mobile 

    Windows 10 MS App 

    ⚠️ Note βš οΈ

    If you follow uninstall and reinstall steps, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

    ** If you want to win gold bars on this game, you can click here to find out exciting general contests then you join to answer it and you can chance to win gold bars in your King game's choice. 😊 **

    Have a nice and safety day! 😊

    πŸ’βœ¨ Diamond Lim βœ¨πŸ’

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