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I was on level 182 or so and suddenly cannot log in.

branch51
branch51 Posts: 1

Level 1
edited August 2020 in Support

I was on level 182 or so and suddenly cannot log in. I never logged in through Facebook, just an icon on my desktop, anyone have an answer?

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Answers

  • Unknown
    Unknown
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  • PummyRaj
    PummyRaj Posts: 43,028
    https://community.king.com/en/pyramid-solitaire-saga/discussion/307974/help

    Hello @branch51 Hearty Welcome to our Wonderful King Community 🤗

    I am very sorry to hear about the issue in your game!


    Thank you for informing us that you are playing on a Desktop. Can you please give me few more details...

    1) Did you save the game through your email and a password OR you have not saved it at all?

    2) What is happening when you are trying to click on the "icon"?

    3) Does your Computer has Windows 10?

    Please post back these details by typing in the comment box given below.

    Hope to talk to you soon! Have a great rest of the day 💎

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  • teresawallace44
    teresawallace44 Posts: 4,436
    edited August 2020

    Hello @branch51

    I really don’t know about the desktop game. Hopefully you logged in through the community if you don’t through Facebook. If you haven’t logged into either one then your progress will be lost and not saved. ✔️

    Maybe @Diamond Lim or @Lola_Pop will know anything else about logging in. 🤗

    Thanks for the tag @Nix66 and thanks for the help @PummyRaj 💕

    Hopefully we can get this resolved. 💫💫

    Teresa 🦋🌺🦋

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  • Diamond_Lim
    Diamond_Lim Posts: 165,584

    Thanks for your tagging me! @teresawallace44 😊

    Hello! @branch51 👋

    Welcome to Sweet King Community! 👑

    Oh! No! Have you still cannot connect to Facebook on this game? 😢

    Don't worry about this problem! 

    Please select your device that you are playing on this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) 😉

    Android

    iOS

    Kindle 

    Windows Mobile 

    Windows 10 MS App 

    ⚠️ Note ⚠️

    If you follow uninstall and reinstall steps, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

    ** If you want to win gold bars on this game, you can click here to find out exciting general contests then you join to answer it and you can chance to win gold bars in your King game's choice. 😊 **

    Have a nice and safety day! 😊

    Flag · 1Helpful Sweet Love Haha

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