I am not able to get my rewards and additional lives from friends.
Samsung Galaxy S20 Ultra LTE , Android 10
@boms397 Hi and welcome, please check your device and game is up to date anbd log out and restart your device and then log back in and see if this resolves your connection issues. If not please let us know any error messages you are receiving and if possible please post a screenshot
There is an issue with sending and receiving lives at the moment that is being investigated. we will update this when we have any news
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How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a nice and safety day! 😊
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Hi and welcome to the community.
Are you recieving any error message. Please show us the screenshot of the message so we can provide you the accurate information.
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Here is a screenshot. My problem is going on.
Thank you for your posting! 😊
So have you follow to try troubleshooting steps of Crashing/Freezing already? 🤔
I will also tagging @Lola_Pop or @wykoon if she can help. 😊
Hello @boms397 and good day to you. Thank you for providing that screenshot.
Please exit from the game, turn off your WIFI/data in your mobile, wait for few secs or more, then turn back on the WIFI/data in your mobile, access the game and try to send a live or check mailbox. Also, please make sure the internet connection in your area is stable and your line is not cut-off etc.
Do let us know if such issue still persist and provide us the phone model that you are using to play the game to enable us to further diagnose the issue.
When replying this message, simply click "QUOTE" or copy or paste my name @wykoon so that I will be alerted.
Thank you very much 😊
Thanks @Diamond Lim for the mention.🤗
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Hi @boms397 thanks for providing the screenshot. Please let us know the phone model and OS version you are using at the moment, so we can pass this info to our CM 🤗🤗
Thank you 😊😊
Thank you 😊
Hello @boms397 !
Is this still happening, or have you regained the Internet connection by now? (please accept my apologies for the delayed answer- @wykoon informed me on time but unfortunately I missed that notification)
This is still happening. As you see I have a strong internet connection with everything else, but not for this game.
I have the same problem. First i lost all my friends, lives and wins. That still hasn’t been fixed. Today i keep getting the sign for ‘no internet connection but got my wins back - fireball etc...
still no friends - no extra lives - i always had 50 before from friends.
also lost the group of three to win new items - getting the no internet connection - i have good internet for everything else. I am not on facebook - i play thru the King Logo
makes me think they are working on something - fingers crossed.🤞