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@boms397 Hi and welcome, please check your device and game is up to date anbd log out and restart your device and then log back in and see if this resolves your connection issues. If not please let us know any error messages you are receiving and if possible please post a screenshot
There is an issue with sending and receiving lives at the moment that is being investigated. we will update this when we have any news
Thank you
Welcome to Sweet King Community! π
How aboutΒ youΒ tried toΒ follow these troubleshooting steps of Crashing/Freezing issue/bug.Β (I hopeΒ haven't this happens! π)Β
You can click here if youΒ haveΒ playing any device πandΒ all of the supports solved byΒ Community Team, then you canΒ find and follow troubleshooting stepsΒ that I hope this helps. π
β οΈΒ NOTEΒ β οΈ
If youΒ want toΒ tryΒ uninstall and installΒ steps, youΒ haveΒ yourΒ gold bars are saved/transferedΒ butΒ all of the boosters have lostΒ andΒ some events will be reset and gone.
If youΒ want to win gold barsΒ on this game, you can clickΒ hereΒ to join and answer on this game's contests that you can chance to win gold bars. π
Have a nice and safety day! π
How aboutΒ youΒ tried toΒ follow these troubleshooting steps of Crashing/Freezing issue/bug.Β (I hopeΒ haven't this happens! π)Β
You can click here if youΒ haveΒ playing any device πandΒ all of the supports solved byΒ Community Team, then you canΒ find and follow troubleshooting stepsΒ that I hope this helps. π
β οΈΒ NOTEΒ β οΈ
If youΒ want toΒ tryΒ uninstall and installΒ steps, youΒ haveΒ yourΒ gold bars are saved/transferedΒ butΒ all of the boosters have lostΒ andΒ some events will be reset and gone.
If youΒ want to win gold barsΒ on this game, you can clickΒ hereΒ to join and answer on this game's contests that you can chance to win gold bars. π
Have a nice and safety day! π
Hello @boms397 and good day to you. Thank you for providing that screenshot.
Please exit from the game, turn off your WIFI/data in your mobile, wait for few secs or more, then turn back on the WIFI/data in your mobile, access the game and try to send a live or check mailbox. Also, please make sure the internet connection in your area is stable and your line is not cut-off etc.
Do let us know if such issue still persist and provide us the phone model that you are using to play the game to enable us to further diagnose the issue.
When replying this message, simply click "QUOTE" or copy or paste my name @wykoon so that I will be alerted.
Thank you very much π
Thanks @Diamond Lim for the mention.π€