Once again lost items during last update.

kathy3220

Once again after this last update I have lost all my boosters and powers. I buy things to earn the boosters and powers and for the updates to take my items away is once again theft.

This is ridiculous!

Diamond_Lim

Hello again! @kathy3220 👋

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

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vwslugbug

That’s pretty crappy that you can’t replace boosters that weren’t purchased due to your updates making us reinstall! I had so many and I’m in the 2500 levels where they are needed. I’m guessing this is done on purpose to get people to spend money in the game!