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keepingthecar
keepingthecar Posts: 1

Level 1

My King games—candy crush soda saga and pyramid solitaire—will not open. They get stuck on the loading screen. I have enough memory, and my iOS is higher than 10. Nor does it look like I connect through FB. I’ve already removed pyramid solitaire and re-installed it. It worked for a couple of weeks, but now no. And the first time I lost my saved boosters. I’d prefer not to do that again. Thanks in advance for your help!

Answers

  • Diamond_Lim
    Diamond_Lim Posts: 165,462

    Hello there! @keepingthecar 👋

    Welcome to Sweet King Community! 👑

    How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

    🛠 Experiencing issues with the game? Check here before posting!

    Also thank you for your playing Pyramid Solitaire Saga and Also Candy Crush Soda Saga! 😊

    You can check more this game's exciting threads and contests here :

    Hot right now in Pyramid Solitaire Saga here and in King Community here 🌶️🎴👑

    Want to win Free Gold Bars on this game? Participate and Answer here! 🎉🏆✨

    👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

    Have a nice and safety day! ❤️😊

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