Why am I not getting lives from friends anymore

Hello there @laneishacollington and good day to you.

First thing is to check for update of the game and update it if you haven't done so. After that, restart your device before logging back to the game. Play a level and check your message box again. If this has been done, please disconnect the device from internet, wait for several seconds or more before reconnecting back to the internet. Play a level and try to send lives to your friends after that.

Continue to send live to your friend if need be.

Also, there is something sticky is going on in the Facebook message system these days so many players aren't able to send or receive any lives.

This is being looked into by the Game Team and Facebook, and hopefully get fixed shortly. We will post any updates or news about the issue on this thread.

Please let us know if you need help with other issues in the game.

Thank you for your patience and happy gaming 😊

Thank you for the information I will try them all.

Hi!

I lost all my extra lives.

I don' even have the envelop in which the lives are.

I'm on level 1030

No mailbox, no envelop, no extra lives anymore!

I updated, i checked my Facebook notifications (but i didn't change anything in that for year!). I'm connected with my Facebook account.