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How to verify your email address
We’re adding an extra layer of security to your King account. Some games will now ask you to verify your email when you: * Create a new account * Open the account menu in-game Here’s how it works 1.- Get the prompt You’ll see a screen asking you to confirm your email. 2.- Check your email inbox 3.-Tap "Yes, it’s mine" in…
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How can I find my player ID in Candy Crush Solitaire?
Have you ever contacted us about a game issue and been asked for your Game User ID, or player ID? It’s not your email or your nickname—just a unique ID that helps us find your account and assist you better. This is how you find your ID in the game: 1.- Tap on the settings cogwheel on the bottom left corner 2.- On the next…
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What is a King account?
A King account allows you to play with other active players, save your progress so you can keep playing on other devices, and more! Let's take a look at all its benefits: * It gives you the same social opportunities as connecting the game to a Facebook account, without doing so. You can get extra lives, extra moves, and…
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How can I find my player ID?
If you've ever had an issue with one of our games and reached out for help, you may have been asked for your Game User ID or player ID. Your Game User ID is a unique number that helps us locate your account and assist you better. Finding this 10- or 11-digit number on a mobile device or the W10 app is simple, though it may…
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Why can’t I save my game on Facebook?
There could be a number of reasons why you're unable to save your game on Facebook. Check your privacy settings The first thing to check is whether your privacy settings have 'expired,' which will prevent the sharing of your data from Facebook to the game. If you're able to save your game to Facebook, but the game doesn't…
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Accessibility: visual options for Apple devices
This article explains how to enable accessibility features like zoom, color filters, and screen contrast on Apple iOS devices to help you see game elements more clearly. You’ll learn how to zoom in and move around the screen, and how to adjust colors for color blindness. These settings apply to your whole device, not just…
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Accessibility: visual options for Android devices
How to set up your device to use the accessibility features in the game. Visual options: Magnification Brightness Interface contrast Color blind mode Color blind strength Zoom/Magnification Zoom is a screen magnifier that lets you enlarge the content you see on your device. This will help you to read small text or see the…
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How do I change my name or my profile picture in the game?
If you're playing connected to a King account, then simply follow these steps: Your profile settings can be accessed by tapping on "My account"/"Profile" /"My Profile", depending on the game. To change your name or email address: 1.- Type in your current password 2.- Change your email or first/last name and tab on submit…
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Why does my game connect to the wrong Facebook profile?
So you want to connect your game to your Facebook account, but it keeps connecting to the wrong profile - your partner's, your sibling's, or your parent's Facebook account - that's annoying! Luckily, we can help you solve this problem easily. All you have to do is: * Open the Safari browser on your Apple device and go to…
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How to use Sign in with Apple
It's now possible to sign in to King games using Sign in with Apple. This feature makes it easy for Apple users to sign in to their apps and websites using their Apple ID. This means that you can quickly save your progress and play across devices. Instead of filling out forms, verifying email addresses, and choosing new…