Can't load the game candy crush saga

wenneke1971

Hi there,

I have problems to start the game. It doesn't load. Anyone who has the same problem?

Have a nice day!

Diamond_Lim

https://community.king.com/en/blog/discussion/313635/cant-load-the-game-candy-crush-saga

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)

Have a nice and safety day! 😊

Crazy Cat Lad

Hi @wenneke1971 and welcome to our Community!

There was a short outage on Facebook last night that may have affected the game not loading. This should be fixed now, but if you still have issues loading the game, please check the page HERE for help.

wenneke1971

Hi there,

I just tried to play but still the problem doesn't fixed.I have don everything i can do but nothing resolved the problem. So now i can't play and i'm not in a good mood lol. I have also send a message to fb but they don't answer so yes, i have to wait. Thx for answering me and take care of helping me.

Freddy_

@wenneke1971 Hi can you check this post below may help you. my Facebook game is working ok

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-or-not-loading-on-pc-facebook

Also check your facebook permissions

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

Hope this helps

bearwithme

Hell9 @wenneke1971 and a very warm welcome to our wonderful King Community. I am sorry you are having this problem. Have you tried signing out of FB, then delete the FB app, shut down your game for at least 10-15 seconds, then restart it, reload the FB app and sign back in and see if the game will load then.

Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community!😊

Crazy Cat Lad

@wenneke1971 OK, I see!

Please email our Player Support about this from HERE. Remember to enter the same email address that you use for login on your Facebook account, so they will find your account and to avoid an auto reply.