Survey's

_Elsa_ · June 2021

I thought you had a cleared a level but then it showed that you still had to play it. But from your last message here it's a different situation. So what's happening now is when you open the game it shows level 2120 correct? But prior to that you were up to level 2229 correct? That's a different situation.

This is what you have to do to get your progress back. First you have to get your user ID # by following the steps from HERE. Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

Spinnifix · June 2021

https://community.king.com/en/blog/discussion/comment/1675602#Comment_1675602

I wanted to suggest to you what Elsa said. Only the support can restore the levels. Didn't the link help you that I gave you?

Mariskastal1971 · June 2021

@Elsa and @Spinnifix

Oké thank you . I'm gona try to get my ID and then i get back to you. The link you send me didn't work

Spinnifix · June 2021

Here is Link

Please click on the green. Good luck

@Mariskastal1971

_Elsa_ · June 2021

https://community.king.com/en/blog/discussion/comment/1675844#Comment_1675844

They changed their way of contacting them. I didn't realize it until you just wrote this. What you have to do instead is to scroll down to the bottom of this page and click on "Contact Us". On the bottom right side, if you are on a computer, a box will pop up. Click on the "Start a conversation" and type your information in there.