It's not your fault, it's ours pop up message

Hello and welcome

It's a technical bug. Please close your game, search for the update and clear the cache. Then open it again and please play a level and everything is fine. Since you wrote it from Candy Crush, please go to Candy Crush in the support area next time. The moderators of Candy Crush will help you there.

Good luck

Hello @gemazing

Have you tried the troubleshooting steps recommended by our Spinnifix or posted in Saga Support?

If you can't find any answers or solutions here, you may try and contact King's Support team 😊😊😊

Otherwise, please let me know the device you're playing and the model and I'll ask the game Studio to get some feedback.

Thank you 😊