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It's not your fault, it's ours pop up message
Answers
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Hello and welcome
It's a technical bug. Please close your game, search for the update and clear the cache. Then open it again and please play a level and everything is fine. Since you wrote it from Candy Crush, please go to Candy Crush in the support area next time. The moderators of Candy Crush will help you there.
Good luck
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I never saw that message before.
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Hello @gemazing
Have you tried the troubleshooting steps recommended by our Spinnifix or posted in Saga Support?
If you can't find any answers or solutions here, you may try and contact King's Support team 😊😊😊
Otherwise, please let me know the device you're playing and the model and I'll ask the game Studio to get some feedback.
Thank you 😊
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@gemazing Hi and welcome,
I have had this message once and logging out and back in resolved the issue, but not sure why this pops up.
Maybe @kiara_wael can find out more regarding this message
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Hi and Welcome to our Community
Wil pass this to the game team , but Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
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