It's not your fault, it's ours pop up message

gemazing

I think it'd be a great gesture from Candy Crush Saga if we were given extra lives when problems like this occur, especially as they're now happening several times a day, several times a week....

What do the rest of you think?

Spinnifix

https://community.king.com/en/blog/discussion/343001/its-not-your-fault-its-ours-pop-up-message

Hello and welcome

It's a technical bug. Please close your game, search for the update and clear the cache. Then open it again and please play a level and everything is fine. Since you wrote it from Candy Crush, please go to Candy Crush in the support area next time. The moderators of Candy Crush will help you there.

Good luck

_Elsa_

https://community.king.com/en/blog/discussion/343001/its-not-your-fault-its-ours-pop-up-message

I never saw that message before.

wykoon

Hello @gemazing

Have you tried the troubleshooting steps recommended by our Spinnifix or posted in Saga Support?

If you can't find any answers or solutions here, you may try and contact King's Support team 😊😊😊

Otherwise, please let me know the device you're playing and the model and I'll ask the game Studio to get some feedback.

Thank you 😊

gemazing

https://community.king.com/en/blog/discussion/comment/1675856#Comment_1675856

https://community.king.com/en/blog/discussion/comment/1675856#Comment_1675856

@wykoon Thank you for replying. I haven't tried the trouble shooting thingy yet but will so as recommended. Thank you again and have a great day x

gemazing

https://community.king.com/en/blog/discussion/comment/1675503#Comment_1675503

Thank you @Elsa . Have a great day x

Freddy_

@gemazing Hi and welcome,

I have had this message once and logging out and back in resolved the issue, but not sure why this pops up.

Maybe @kiara_wael can find out more regarding this message

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/343001/its-not-your-fault-its-ours-pop-up-message

Hi and Welcome to our Community

Wil pass this to the game team , but Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.