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Black blank screen

avinelliavinelli Posts: 2 Newbie

when I. get a bonus and have to watch an add there is one add that comes up with a blank screen and all I can do is close out the screen and lose a chance to get a bonus to help my game. Is anyone else experiencing this. It doesn’t happen all the time. I am on an Ipad.


  • AlienscarAlienscar Posts: 5,517 Level 5
    edited July 2021

    Hi @avinelli I haven't experienced this issue myself, but I know other people have.

    The issue was a question the Candy Crush Support, but no reason has yet been provided for the issue.

    Here is a link to the Support issue

  • Hey! Would you like to give us your opinion?

  • Diamond_LimDiamond_Lim Posts: 76,272 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Which King's game are you asking this problem? 🤔

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

    You can also ask on Correct Game Area. Here is this link (Excel Spreadsheet) to find your game and then the support area :

    Excel Spreadsheet (All of King's Game Community Lists such as Support, Discussion, Contests, Ideas, Videos, etc.)

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.

    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)

    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    If you have any questions, please ask any one of the Game Moderators or our Hub Moderators @Elsa or @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! 😊

  • RohaRoha Posts: 60 Level 2

    I am so annoyed that I get so many black screens instead of a chance of winning a booster. I have to shut the game down, clear the cache, then restart.

    Also, 30 second adds are way to long and boring.

  • Diamond_LimDiamond_Lim Posts: 76,272 Diamond Diaries Moderator

    Hello there! @Roha 👋

    Don't worry! How about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you wanna to ask Game Question, please ask on Correct Game Area. Here is this link (Excel Spreadsheet) to find your game and then the support area :

    Excel Spreadsheet (All of King's Game Community Lists such as Support, Discussion, Contests, Ideas, Videos, etc.)

    Have a nice and safety day! ❤️😊

  • Lola_PopLola_Pop Posts: 11,173 Community Manager

    Hello @Roha !

    Is this happening in Candy Crush Saga, or in any other game? You can post your question in the Support Area of the game you're experiencing this, and will find many player who are eager to help you out 🤗 Just let us know if you need more guidance!

  • wykoonwykoon Posts: 10,879 Community Hub Moderator

    Hello there @Roha

    I wish to add on that I'm also experiencing the same thing as you. I've noticed that certain adverts would give us this trouble. It happened to me in Friends and Soda games. I know it's frustrating to watch the ad and only to found that the screen was frozen. I restarted my phone too.

    Here are some of the actions that I've taken to mitigate the issue:-

    1. Wait for the "tick" on the completed ad before clicking on the "next" button to watch the next ad;
    2. If the screen freeze, close the game and go back and play after one hour plus or more. This method is better than keep restarting our phone or clearing cache 😅😅;
    3. Skip watching second or third ad. This may be difficult to resist especially when we need few more moves to pass the level;
    4. Finally, please check for regular updates in the game.

    I hope the above steps can help you mitigate the issue for the time being. To be honest, I have to skip watching the ad especially on my Friends game. For Friends game, my Friends character was on loading mode in a new level, i.e. after I've passed a level via the free moves from watching advert. I'm going to report this issue to the Friends' game studio soon.

    As advised by our CM, Ms Lola_pop, please post your issue on the respective Support area so the Mod in charge can assist you by reporting to the Game studio. The link to these Support areas can be found in this Excel Spreadsheet

    Have a great weekend and hope to see you around the Community. 😊😊

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