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the game don't connect anymore to my account

Cocoespiegle
Cocoespiegle Posts: 3

Level 1

edited February 2022 in Discussions

the game don't connect anymore to my account

Comments

  • NIKI5326
    NIKI5326 Posts: 113


    Hi!

    @Cocoespiegle Can you give us more details? 😳

  • Diamond_Lim
    Diamond_Lim Posts: 165,707

    Hello there! @Cocoespiegle 👋

    Welcome to Sweet King Community! 👑

    Oh! No! When you still cannot connect with your Facebook/Kingdom Account on this game :

    Don't worry! You can click here (Facebook) then you select a device and read to follow these troubleshooting steps of login issue/problem that I hope this helps.

    If you want to connect Kingdom Account, you can click AndroidApple or Windows 10 App then read to follow these troubleshooting steps of login issue/problem too.

    If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you wanna to ask Game Question, please ask on Correct Game Area. Here is this link (Excel Spreadsheet) to find your game and then the support area :

    Excel Spreadsheet (All of King's Game Community Lists such as Support, Discussion, Contests, Ideas, Videos, etc.)

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    If you have any questions, please ask any one of the Game Moderators or our Hub Moderator @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! 😊

  • Cocoespiegle
    Cocoespiegle Posts: 3

    Level 1

    Thanks a lot for your help. But my probleme is only with AlphaBetty. And I don't have Facebook. Thank you again.

  • Diamond_Lim
    Diamond_Lim Posts: 165,707

    Thank you for your answering. 😊

    As suggested by our Hub Moderator wykoon, please follow these steps here :

    1. Log in to your king.com account.
    2. Then select a game with play button and click on that button. You don't need to play the game, just need to ensure that the left hand side toolbar appears and showing the "add friends" feature as per image below.

    You may add them via email as per the image above and wait for the party to accept once they log in to their Kingdom acc. via the king.com. OR simply select the random players that appears below the "Add to Favorites" and click on the green icon with a + sign. Once they've accepted, they will appear in your list as shown in the top line where you see Siti Payung and Nicky Cousins (this is a random player that I've accepted) there.

    Once they are in your list, you can start sending them lives or request lives from them in your game. However, don't get frustrated if they didn't respond to your request.

    ** You can going and playing Candy Crush Saga, Candy Crush Soda Saga, Farm Heroes Saga, Blossom Blast Saga, Bubble Witch 2 Saga or Farm Heroes Super Saga then you can see and have this "add friends" feature. 😊 **

    But Attention! Their games will no longer be playable on King.com after 31st March 2022. Check this information here ( 🖥️ Official Announcement regarding our games moving from King.com).

    I hope you can understanding and do it. 😊

    Also check Can I sync my progress between Facebook and King.com?, 👑 Why and how to get a King account to keep your progress saved and synced!👑 Join our Kingdom and get this royal badge and 👑 Pro Players - Welcome to the Community! 😉

    Anyway, I see that information for Alphabetty Saga has shut down on 14th December 2021 already.

    But don't worry! You can also trying to select another one active King Game will you like playing here? 😉

  • Cocoespiegle
    Cocoespiegle Posts: 3

    Level 1

    Thanks a lot. Have a nice day.

  • Nat09
    Nat09 Posts: 12,561

    @Lola_Pop Ce poste n’est pas en français, svp déplacer dans le forum anglophone, merci 😊🐰

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