Payment related

Hi @priyankagandhi . welcome to our Community

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Don't forget to add your Game User ID to the email so Player Support will find your game.

Hope this will help you

Welcome to Sweet King Community! 👑

You can see wykoon the Community Hub Moderator suggested answer here. 😉

And how about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Anyway, Which King's Game have you playing? 😊

You can also check more exciting news, threads and contests here 👇😊

Hot right now in King Community here 🌶️👑

Want to win Free Gold Bars on King's Game? Participate and Answer here! 🎉🏆✨

👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

Check more exciting and fun categories on King Community here! 👑🤩

If you have any questions, please ask any one of the Game Moderators or our Hub Moderator @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

You can also check more King Community Topics such as Learn more guides around King Community and etc on my below signature (click on spoiler warming button) here. 👇

Have a nice and safety day! ❤️😊