QueenB

Community Manager

Comments

  • Sorry about that @Nobody1 I noticed this was stuck in our system and had to reach out to support to get help with this and they got back to me today with a fix.
    in Fault Comment by QueenB 3:58PM
  • Hi @Jan85 thanks for explaining what’s going on. Just to clarify first: Player Support isn’t able to manually add events or competitions to an account. Events can appear differently between devices or accounts, as they’re rolled out automatically and can depend on things like progress, activity, and testing groups. That’s…
    in Game not like its supposed to be Comment by QueenB 3:27PM
  • Thanks for sharing these @snakegore999 You can really feel how much thought and emotion went into them especially knowing this is you wrapping up a long chapter with Denize 🤗 The first and last pieces in particular feel very reflective, like bookends to everything you’ve created over the years. And even when the themes get…
    in Some bonus leftover artwork of Denize that I've made... Comment by QueenB 10:37AM
  • Hi @Carol-38 👋 This kind of feedback is golden ✨ they're so insightful and super helpful for other players too. You're absolutely right that the blockers in this level are no joke, and I really appreciate you testing it out both with and without boosters to show the difference. Your idea about a Crush Play & Show is such a…
    in Level 21208 Typical Nowadays Horror 🤨 Comment by QueenB 10:30AM
  • Hi @Fabo32 thanks for explaining what happened. I can understand why this is worrying, especially when a payment is involved. Issues with charges, refunds, or missing purchases need to be handled directly by Player Support, as they’re the only ones who can securely check your transaction history and make sure either the…
    in Fraudulent transaction Comment by QueenB 10:12AM
  • Hi @wjb710, thanks for flagging this. You're right, there is at least 2 weeks until the event ends so this sounds off. To help us look into what might have happened, could you please share a screenshot of your saga map where the Pins event would normally appear showing it has ended? And also your Game ID…Go to Settings…
    in Pin Event Disappeared even though still had weeks left yesterday. Comment by QueenB 10:08AM
  • Hi @Wannawin thanks for flagging this. If you saw a pop-up for unlimited play with perks but nothing activated after that, that’s definitely confusing. Could you let me know when this popped up today or earlier and what device you’re playing on? I’ll check with the team to see if anything was meant to go out or if this…
    in Gift card Comment by QueenB January 15
  • Thank you @Maria_Jo! I've reached out to support so they can help, please keep an eye out in your game 😉
    in Changing from Facebook Account to Gmail Comment by QueenB January 15
  • @Alienscar 🫣🥴 uff so sorry… just reached out again and provided them these images as well, really hope they can solve this ASAP 🥺
    in Issues With Vanilla Comment by QueenB January 15
  • @Alienscar I was referring to both!
    in Issues With Vanilla Comment by QueenB January 15
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