Where did my sparkling blast and stereo bolt?

margretdzn

I received them on the daily play when game first starts, and when I needed one today, THEY'RE GONE!!!!

Why do you take them away?  I earned them!

Lady_Choo

Hi marhretdzn,

I am going to take advice on this one. It sounds to me like there has been a game issue, but as I don't play this one personally, I wouldn't want to give you the wrong advice. 

Let me get back to you

Lady_Choo

Hi marhretdzn,

I am going to take advice on this one. It sounds to me like there has been a game issue, but as I don't play this one personally, I wouldn't want to give you the wrong advice. 

Let me get back to you

Lady_Choo

Hi margretdzn (apologies for the slipped finger in the spelling of the post previously)

I asked one of the Superstars if she had encountered the same things. 

This is her response : "It's a glitch, happens on PC because the game does what a lot of King games do for me on facebook, they often reload the same game data every day. I call it the repeating glitch. If the person did not have those boosters when they first loaded and have the 'repeating glitch' next time they load, the game gives exactly the same game data as before/last time it loaded (therefore without the new boosters) Progress is the same though."

I hope that makes sense. Needless to say, I am going to pass this on to one of the moderators. 

What I would ask is that you do this troubleshooting in the meantime please

margretdzn

Thanks for reply, checked the troubleshooters. I'm playing on Firefox.....Soooo, where are my sparkling blast and stereo bolt?

Lady_Choo

It seems to be a glitch, but I have flagged it with the moderator and she should see it on Monday when she is back in the office. I suspect she will be in touch with you

margretdzn

thanks !

margretdzn

Here it is Tuesday, and no one has contacted me.....Where are my bonuses???

Lady_Choo

I will give her a nudge Margretdzn, we did have an awful lot of posts to pass on yesterday so its probably in her list, but I will ask her to double check

Cezdiamond

@Chicken Slayer thanks for passing on 

@margretszn I am very sorry for the delay in getting back to you, I can see that you have some Boosters but I cannot see where these items went missing. I have credited Gold Bars so that you can purchase this again. 

Have a magical week! 

Lady_Choo

@Chicken Slayer thanks for passing on 

@margretszn I am very sorry for the delay in getting back to you, I can see that you have some Boosters but I cannot see where these items went missing. I have credited Gold Bars so that you can purchase this again. 

Have a magical week! 

Thank you Cez

margretdzn

Nothing yet. Wednesday eve. Guess I lost my bonuses!? Really disappointed in this game.