I can not join to the game

Ирина_Фишер_5348

Не получается зайти в игру со своего гугл аккаунта, пишет ошибку подключения, хотя раньше заходила и играла. И такая фигня с планшета и с телефона

Ashraf

Can you say that in English please

Ирина_Фишер_5348

Введите свой комментариAshraf

Writes: connection error, although I used to go in and play. And such garbage from the tablet and from the phone

Ashraf

Ирина_Фишер_5348 said:

Введите свой комментариAshraf

Writes: connection
 error, although I 
used to go in and 
play. And such garbage
 from the tablet and 
from the phone

ok I will try to 
send this problem
To some of the officers

But I think it is your
Internet connection
Is the problem

Ashraf

Some one please try to help him
@Elsa

@Sukanta_Biswas
@firebombmarkus

Ирина_Фишер_5348

Ashraf said:

Ирина_Фишер_5348 said:

Введите свой комментариAshraf

Writes: connection
 error, although I 
used to go in and 
play. And such garbage
 from the tablet and 
from the phone

ok I will try to 
send this problem
To some of the officers

But I think it is your
Internet connection
Is the problem

It does not enter the game, regardless of whether Wi-Fi works or mobile Internet. I wrote in support they write if there are problems with facebook, and I have a google account

PummyRaj

Hello @Ирина_Фишер_5348

I am sorry to say that I could not understand what you initially wrote and what game you are having the issue!!  The Community supports English language ONLY for everybody to communicate and understand better.  

Hence, please come back and post your Question in English.  I am giving you Candy Crush Saga Support link to post your Question  https://community.king.com/en/candy-crush-saga/post/question/support

This thread must be closed as it is in non-English language (

Elsa

Thanks for tagging me @Ashraf.  If you have been playing the game through Facebook there has been connecting problems.  Recently someone said that they were getting error messages saying no Internet connections when trying to play through the Kingdom.  Clear out the history and make sure that you have the most recent version of the game.  I can’t offer you links now because I am not on my computer until Sunday.  
@Pummy_Raj please have them switch this message to the Candy Crush community.  I will also tag @firebombmarkus to get you the links to finish the troubleshooting.  Are you playing on a mobile or browser?

PummyRaj

Hi @Elsa, looks like this player is having issue in "Bubble Witch" game, but not Candy Crush.  I have checked the player's other posts   and I will be able to give him the troubleshooting tips

Hello again @Ирина_Фишер_5348, I am adding few links with trouble shooting tips.  Please try those and see if the issue resolves...

1) Trouble shooting tips for iOS -->  https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
2) for Android -->   https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
3) for PC browsers -->   https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

Hoping that the issue in your game gets resolved!!  If not, please post a new discussion in English ONLY through this link  https://community.king.com/en/candy-crush-saga/post/question/support

All the Best & have a nice day/evening!

Elsa

I am on my phone @Pummy_Raj and they might be the same troubleshooting links that I use.  They are good for all games.