lost gold

rrapunzell1

when i used gold (that I purchased) to play extra bubbles on a level, more gold is taken then should be.   i had 182 gold I continued the level - played on one time for 9 gold, but am now at 155 gold 27 gold taken, not 9.  many more than should have.  This is about the 4th time this has happened.  (I should have about 220 gold or more)

In addition, when i accept 5 lives from friends, as many as 20 lives can be used, not 5.

Please help in this matter.

These are gold bars that I have purchased that are being lost  

this was reported to King and given Re: [bubblewitch3saga-Mobile] (BubbleWitch3Saga) (8444702)  I've emailed them 4 times with a response, with copies of my receipts, plus messaged them through BBW3 with copies of my receipts with no response

Please help

Thank you

Sukanta_Biswas

Hi, @rrapunzell1
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

We're very sorry for your problem and we will certainly help you.
We need your Game ID, to find out how your gold bars were destroyed. So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
Thank you 😎

rrapunzell1

This was bubble witch 3 saga, and I believe happened Friday Aug 16. My user ID is 1029302928.  if you e-mail me, I can send you proof of purchase. 

Sukanta_Biswas

@rrapunzell1

Sorry to say that You have posted in the wrong place.

Look at the home page, there are different doors for each game.select specific games, and ask your questions.

home page here https://communities.king.com/ 
However, I am planning to move this post to the right place. No need to post new ones.
@QueenMia will contact with you.

rrapunzell1

thank you

LadyRaffie

Hello @rrapunzell1

Welcome to our community  
The discussion has been moved to Bubble Wich3 Community, so you can get help from other players along with our amazing SuperStars like @Sukanta_Biswas

Hope to see you around in our community! 

Also, if you want, you can have a look at our Community Home Page here and participate in any of our competitions   

Have a Brilliant day