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MicheleHogg
Best Answer
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Hello again, @MicheleHogg!
I'll gladly escalate this issue to our game studio. Could you please send us a short video where we can see how the game freezes in that level?
You can upload the video on youtube and then share the link with us, for instance. This way I can show the game studio exactly what's wrong in case they cannot reproduce the error.
Thanks a lot for your cooperation!!🤗
Answers
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Hello @MicheleHogg!!
That's very strange! And annoying for you! Have you tried out these few steps? Please let me know if the helped
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@Lola_Pop Hi, thanks for the tips. I have the updated version, have uninstalled & reinstalled & shut down my device & restarted. Nothing has changed. I have been stuck on this level for 3 days & have dropped to 14th place in the Astral League. Still only 16 bubbles & feeling very frustrated.
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Hello again, @MicheleHogg!
I'll gladly escalate this issue to our game studio. Could you please send us a short video where we can see how the game freezes in that level?
You can upload the video on youtube and then share the link with us, for instance. This way I can show the game studio exactly what's wrong in case they cannot reproduce the error.
Thanks a lot for your cooperation!!🤗
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@Lola_Pop Hi, thanks again for your assistance. My issues seem to have been resolved for now. Guess uninstalling, reinstalling a few times worked. My game was updated on Jan. 31st so I have the updated version. If it freezes again I will certainly upload to youtube. Thnx again & have a great day! ☺
