All of my spells (magic beam, shooting star etc) have been reset to 0 this morning. I had 20+ before

jeremy1892002

Ive been a longtime player and when I woke today All of my spells (magic beam, shooting star etc) have been reset to 0 this morning. I had 20+ before and this is quite frustrating to lose what I earned over the years.

Loveth_NP

https://community.king.com/en/bubble-witch-saga/discussion/304826/all-of-my-spells-magic-beam-shooting-star-etc-have-been-reset-to-0-this-morning-i-had-20-before

Omg 😱 Hi @jeremy1892002 a warm welcome . So sorry about such malfunction

will help you tag some of the experts to give you attention .

@kiara_bogaard @Elsa @Freddy_Falkner

Best of luck 🍭🥂

cooperbrianah

I'm having the same issue and don't know how to go about getting that corrected

cooperbrianah

Is there a number I can call

ed1978

there dont seem to be any help here at all from what i see. i cannot use stardust to play when im out of lives now. i suppose they disabled that now. freezes with a window saying magic in progress. getting sick of these issues.

sameeksha

hope this issue is solved soon

PrettyBubbles

Hi all I will ask our magical @QueenB to see if she is aware of this issue. There has been a game update recently that did create problems mainly with kindle which have now been sorted. I am not aware that this was part of the issue but lets see. In the meantime can you check you are updated then log out of your game and turn your device off and on. Also please state what device you play. 👍🙂