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When I woke up the tree, before I tapped the gift, the game crashed. When I login back to the game, I didn’t receive the reward. What can I do?
Sorry to hear this happened @Jared_Buttry 😕
Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team which you can do by selecting the "Contact Us" button below:
Make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.
Good luck 😉