Fairy Dash

Norma_Mathieson

I was number 1 in fairy dash but did not receive my reward, is this common? I feel a bit let down and robbed as it was really hard to stay at the top

Freddy_

@Norma_Mathieson Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

PrettyBubbles

Hi @Norma_Mathieson Sorry to hear that but unfortunately these blips do happen although very rare I myself just experienced the similar problem with tricksies I to lost my rewards as the game just ended without giving out the rewards

Unfortunately we are not able to claim back rewards from events or challenges we can only claim back what we purchase

I am sure next time will have corrected the blip 👍⭐🙂