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Issues updating the game

Renee_JamesRenee_James Posts: 17 Level 2
edited January 25 in Support

Good Evening - I can't update my game on my computer does anyone have solutions?

Renee

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Comments

  • PrettyBubblesPrettyBubbles Posts: 4,829 Bubble Witch Moderator

    Hi @Renee_James can I first ask these questions so I can narrow down your problem

    are you playing BW2 or BW3

    What platform do you use

    Do you have windows 10

    Do you get a message to say you have updates pending

    Have you tried logging out of the game and turn your device off and on

    Once I received your answers I will be more than happy to help you 🙂⭐

    🔮Win Boosters here in our new contests WHERE ARE YOU Then head over here to win gold in Beat my score🔮

  • Hey! Would you like to give us your opinion?

  • Renee_JamesRenee_James Posts: 17 Level 2

    BW3

    Windows 10

    It says I have updates waiting.

    When I go to Microsoft store it just says install or play.

    Yes I have turned my computer on and off.

    I have uninstalled and reinstalled it.

  • johamiltonjohamilton Posts: 7,113 Bubble Witch Moderator

    Hi @Renee_James Sorry you uninstalled because you probably lost all of your boosters 🤔

    If it says you have updates, then do it. In the Microsoft Store hit install and that will throw all the updates in for you.



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Beat my score and WIN gold also another new contest WHERE ARE YOU for a chance to win Boosters !   Come join us for all kinds of prizes!




  • johamiltonjohamilton Posts: 7,113 Bubble Witch Moderator

    HI @Renee_James, you have two threads going on the same subject...Lets stay here and not respond on the other. I will have that one closed when @PrettyBubbles comes on tomorrow morning. Just update your app thru Microsoft and you should be good to go



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Beat my score and WIN gold also another new contest WHERE ARE YOU for a chance to win Boosters !   Come join us for all kinds of prizes!




  • Renee_JamesRenee_James Posts: 17 Level 2

    When I go to the Microsoft store there are no updates there.

  • ariel2021ariel2021 Posts: 85 Level 2

    Hi Renee,

    I seem to have the same problem. I am using a laptop and have completed up chapter 156 (level 3100) and i have a banner that says new levels coming soon and a pop up that keeps telling me to update. When i push the update button it takes me to the microsoft store and asks to install or play as well. New levels have not been added for my computer in months so i've pretty much given up hope that i can finish the game completely If you play on a phone the updates are automatic but not for computers.

  • Renee_JamesRenee_James Posts: 17 Level 2

    I am so glad I am not going crazy.

  • PrettyBubblesPrettyBubbles Posts: 4,829 Bubble Witch Moderator

    Hi guys you can see the notifications for updates but it won't load until the updates go live and this can sometimes take a while so its case of just keep trying if there are live updates ready you will then receive them ⭐👍

    🔮Win Boosters here in our new contests WHERE ARE YOU Then head over here to win gold in Beat my score🔮

  • ariel2021ariel2021 Posts: 85 Level 2

    Renee, you're not going crazy :)

  • ariel2021ariel2021 Posts: 85 Level 2

    I hope you're right Prettybubbles. I would love to see this game to the end. I'll keep checking.

  • Renee_JamesRenee_James Posts: 17 Level 2

    I will keep checking but I am going to loose my league - I already went from 2 to 5. 😐️

  • johamiltonjohamilton Posts: 7,113 Bubble Witch Moderator

    Hi @Renee_James, while you are waiting for updates, would you like to join in on a Team Challenge. It is our first one, and am doing it just for fun. If it sounds like some fun, please 👉️ Sign up here.



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Beat my score and WIN gold also another new contest WHERE ARE YOU for a chance to win Boosters !   Come join us for all kinds of prizes!




  • Renee_JamesRenee_James Posts: 17 Level 2

    Anyone been able to update yet?

  • johamiltonjohamilton Posts: 7,113 Bubble Witch Moderator

    Hi @Renee_James We understand that there is a problem with the studio uploading them onto the Microsoft store. But they should be loaded soon and you should start seeing the roll out of new levels. So just keep checking for new updates 👻 Sorry for the inconvenience.



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Beat my score and WIN gold also another new contest WHERE ARE YOU for a chance to win Boosters !   Come join us for all kinds of prizes!




  • ariel2021ariel2021 Posts: 85 Level 2

    That would be awesome. Thanks for the update @johamilton

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