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I need help
BrandonskittyKat
Posts: 1
Level 1
in Support
So I redeemed a $15 coupon for bubble witch 3. First off there isn't anything on the list of gold to buy that's $15. $17.99, $9.99 yes but nothing that's $14.99. Secondly at checkout it wouldn't let me use the coupon. So why have the option to redeem Google play points if you can't use it? Please help me
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Answers
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Hi @BrandonskittyKat , are playing on Google Play? At one time if you played on Google Play, you could use points towards games. Now that was a long time ago.
But let me get @PrettyBubbles in to see if she knows. Due to the different time zones, she will not be see this until tomorrow. ๐ป
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Hi @BrandonskittyKat Welcome sorry to hear you are having trouble
Now you probably have already followed the procedure with your voucher but I need to ask.
First and foremost You have to be playing via Google play store also have you Opened the Google Play appย and at the top right selected the profile icon then payments then redeem code this is what makes it live.
When you go to checkout you should see a down Arrow that once selected you choose the correct option then add your code
If you have already done this there is contact us link HERE please use this for help as this is something we can not solve for you as it could be anything from the code has expired to your device not being suitable either way its Google play that you need to solve this for you ๐โญ
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