Can't sign in by facebook

joycetseng

my account had played before, but now I can't login again

QueenB

Hi there @joycetseng,

What does the error message say? Could you please translate it please? I'm not able to copy and google the translation.

Hope to hear back from you soon and welcome to the community by the way 😉

joycetseng

It's said "You cannot log in to this app or webpage because you do not meet the country, age or other criteria"

QueenB

https://community.king.com/en/bubble-witch-saga/discussion/comment/2136856#Comment_2136856

Aha, thanks for clarifying 👍

In this case, you need to get in touch with our Player Support team so they can assist. You will have to do this directly from the game app.

When you open the game app, select the 3 lines and then Help Center:

Scroll down and select Privacy & Term at the bottom:

Next, select Terms of Use:

Last, select Contact Us and send them a message letting them know the error message you are getting and they should be able to assist 😉