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What do I do about not getting my prize?

cortneylunde
cortneylunde Posts: 1

Level 1
in Discussions

What do I do about not getting my prize? This is the second time I have not got my prize from the astral event. How do I go about getting that? This time was third place the last time was first place. I buy from this game and everything and not super happy but not getting prizes

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Answers

  • PrettyBubbles
    PrettyBubbles Posts: 26,470

    Hi @cortneylunde Welcome its lovely to meet you

    Sorry to hear you have experienced this issue.

    If you would like to select 👉here👈 you will see this is a known issue that is currently being worked on by our studio.

    Can I ask that you keep checking for any updates and occasionally log out not just close your game then leave your device off for a couple of minutes as this can at times reset any blips

    Your patience is appreciated whilst a fix is being worked on

    With regards to your lost rewards please select the contact us tab at the bottom of this page, explain your issue and include your game ID they may compensate you for your inconvenience 👍⭐

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