The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🎁 Win prizes and badges! Find out how HERE!
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
What do I do about not getting my prize?
cortneylunde
Posts: 1
Level 1
in Discussions
What do I do about not getting my prize? This is the second time I have not got my prize from the astral event. How do I go about getting that? This time was third place the last time was first place. I buy from this game and everything and not super happy but not getting prizes
0
Answers
-
Hi @cortneylunde Welcome its lovely to meet you
Sorry to hear you have experienced this issue.
If you would like to select 👉here👈 you will see this is a known issue that is currently being worked on by our studio.
Can I ask that you keep checking for any updates and occasionally log out not just close your game then leave your device off for a couple of minutes as this can at times reset any blips
Your patience is appreciated whilst a fix is being worked on
With regards to your lost rewards please select the contact us tab at the bottom of this page, explain your issue and include your game ID they may compensate you for your inconvenience 👍⭐
1
